RockMerch.com Reviews | Read Customer Reviews of rockmerch.com

RockMerch.comReviews of rockmerch.com

3.5495 reviews
Books & Magazines

RockMerch.com

About RockMerch.com

RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘

RockMerch.com (rockmerch.com) has 495 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Website: rockmerch.com
Category: Books & Magazines
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: April 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RockMerch.com reviews

Showing 131 reviews with 1 star · Clear filters

Lisa D.
May 16, 2022
So far my experience has been extremely…
So far my experience has been extremely poor as I’ve emailed the company 3x about my order and have yet to receive a reply. Therefore I’m questioning the legitimacy of the site. Well I do appreciate the reply. I have checked spam and there were no updates from you. I’m pleased that you are now responding after my 3 direct unanswered emails to your company and I am hoping that I will be pleased with the quality of the tshirts when I finally receive them as I too could be a valued repeat customer that only wanted a reply directly from you and not to have to review like this but it was the only way I gained your attention.
Response from RockMerch.comMay 16, 2022
Hi Lisa, Thanks again for the follow up. We just sent you a test message to your Gmail account. that you used when placing the order. They have had an odd way of prioritizing messages on their own, making it harder to see them. If you find it, can you please reply so that we know that the communication with you is working. I know we have emailed you and have not intentionally ignored you. Thanks! RockMerch Hi Lisa, Not only are we legitimate, but one of the largest and most trusted sites online for Official Rock Merch. You placed a special order just a bit over a week ago and, as noted, this item requires a longer lead time. Also, we have been contacting you to update you, so please review your spam or junk folders. You will be very happy when you receive your order. Everyone raves about the quality of our shirts. Most of our business is repeat and referred customers. Best regards, RockMerch 🤘
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Benjamin B.
May 10, 2022
Not gonna use this site again
Not gonna use this site again. While they do have a good selection, the only got me 2 of the 4 shirts I bought and paid for. Granted it was around Christmas so I understand traffic was increased, but I didn’t hear back until we’ll after Christmas, and didn’t even receive one of the shirts u til after Christmas. I will go through the bands websites from now on. No hard feelings.
Response from RockMerch.comMay 11, 2022
Hi Benjamin, Sorry things did not work out as planned on your order. We hope you give us another try as order issues are typically rare. We often have a better selection and better prices than even the bands own websites. Hope to see you on the site again, RockMerch 🤘
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B
May 9, 2022
I can't even get a answer
I can't even get a answer, just for my tracking number same message every email "Sorry Thank you for contacting the Rockmerch.com store. The item is a special order item. Special order items require approximately 7-10 (some require approximately 18-32) additional business days, as indicated on the item's product page, for production before they can be shipped.You will receive a separate email when the order is shipped. Best Regards RockMerch Store Support" been 16 days. I JUST WANT MY TEESHIRT PLEASE IM GOING OUT OF TOWN SOON PLEASE OR IM CALLING MY BANK!! So you're telling me the email I just posted is wrong ???? I have 3 - 5 emails stating 7-10 days , so that's wrong 21 days is incorrect!!! I finally got my shirt !!! I love it but it took at month pick your poison
Response from RockMerch.comMay 9, 2022
Hi B. It says 7-10 (some require approximately 18-32) in the email you posted so please give us the time we require to do an amazing job for you! This information was provided on the product page. Some items ship quicker but the item you selected has a longer lead time. Best regards, RockMerch
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Groovyclau
May 8, 2022
Shirt arrived late and the sizes are…
Shirt arrived late and the sizes are extra small, I had to give my awesome shirt away
Response from RockMerch.comMay 8, 2022
Hey Groovyclau, sorry you had to gift your awesome shirt away! Why don't you come back and order a bit larger and if does not work out we'd be happy to exchange it for you until you get the perfect size? Best regards, RockMerch 🤘
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Laura
May 8, 2022
Bad customer service.
I returned a shirt. I was never credited when I returned it. I would never use this site again. I explained that we didn’t have the tracking number. I believe I was told the shirt was probably at the warehouse and should be credited soon. Apparently, it never arrived.
Response from RockMerch.comMay 8, 2022
Hi Laura, Response to updated reply. The post office provides free tracking on all packages now, including first class. That is why we request that information. It does appear that it may have been lost by them. If you want to give us another try, let us know at [email protected] and we will work with you given the circumstances. Best regards, RockMerch Hi Laura, We provided you the RMA information to return your shirt on February 11th. We do not show that you returned it. If you did return it, then just provide tracking info to [email protected] and credit will be issued. We encourage all customers to contact us directly at [email protected] so that we can resolve issues since we stand behind all of our orders 100%. That is why most of our business comes from repeat customers and referrals. Let us get this straightened out for you so you can be a happy customer too! RockMerch 🤘
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Cassy R.
Apr 12, 2022
SLOW shipping
I ordered 3 items. Got the one really fast, but the other 2 I waited almost 2 months for and didn’t get an update until I reached out. Not sure I would order from here again or recommend.
Response from RockMerch.comApr 12, 2022
Hi Cassy, We took a look at your order and it shows delivered on January 15th. Carriers were slow around the holidays but not two months slow. I am sure it felt that long, though. In any case, they are much faster now so if you order again, we are sure you will get your order right away. We are the best so if you don't order from us again you'll be missing out :-) Warm regards, RockMerch 🤘
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Lizzy B.
Apr 4, 2022
Awful customer service
Awful customer service. I never received the two shirts I bought as Christmas presents. They had taken weeks to ship and though the ship date when ordering said before Christmas arrival, they were shipped late. I contacted their customer service to inquire and they said it's not their problem once it ships. No effort whatsoever. $60 dollars gone and two Christmas presents that never were given.
Response from RockMerch.comApr 4, 2022
Hi Lizzy, We ae sorry that you experienced issues with your order delivery time. The shipping carriers were way behind over the holidays impacting some orders. Unfortunately that was out of our control. Virtually all of our orders get delivered with no issues and your situation was an exception. We hope you give us another try. If you order for the holidays again, we suggest ordering in early November. Best regards, RockMerch
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No
Mar 29, 2022
You won’t get your order
You won’t get your order
Response from RockMerch.comMar 29, 2022
Dear Customer, Your special order was not available due to circumstances beyond our control and we promptly refunded it for you as you are aware. The overwhelming majority of orders are shipped with no issues. We highly recommend you come back to our store again to experience the best selection and customer service of Rock Merch available anywhere. Best regards, RockMerch
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