Timothy S.
I really wanted this idea to work
I really wanted this idea to work. The website for RMOUS has either not been completed or not fully debugged. It took me 3 days to login to the membership I created. Once in, I cannot enroll into any products. It either tells me product is not found, redirects due to error, or wants me to create a membership again. I have no faith in their offerings due to this. I will close my membership once I am able to load the cancellation form.
Response from RMOSep 27, 2026
Thank you for trying RMOUS and for sharing this feedback. We're sorry the website let you down. A three-day wait to log in, plus product-not-found errors, unexpected redirects, and prompts to create a membership you already have, is not the experience we want for any member. We understand why it has shaken your confidence. We were already working on fixes for the login and enrollment issues you described, and they should now be resolved. We'd love for you to log in and try enrolling again. We're always working to improve our systems, products, and services, and detailed feedback like yours helps us find and fix issues faster. You can report bugs anytime in the RMOUS Digital Portal under Support. Every report goes straight to the experts improving the platform. We appreciate your patience while we make these improvements. We hope you'll stay with us and keep sharing your feedback, because it helps us build a better experience for you and for all of our members.