Riot GamesReviews of riotgames.com

Riot support is absolutely trash. 5 months ago I got banned for 1 day for "disruptive gameplay". I was playing together with my friend, our team was just trashed by enemies, so we lost with no chances, after the game I was banned, can't really remember the details, but I wrote a ticket asking what I was banned for, no response in like 4 days, after that they just closed the ticket. Few days ago, I was playing Sona, the situation was similar, we got absolutely trashed, I went 0-6-16, I got banned after receiving reports and automated review of the game, for apparently "disruptive behaviour", yes, yes, I was banned having 70% kill participation and a ton of hp healed.The only "bad thing" I did was, after 6th gank from enemy jungle when mine sits and fullclears, I wrote in chat that this game is probably lost, and muted myself, so I don't know what my teammates were writing. So I wrote a ticket, sating I wasn't inting, but if I got banned, why my 2-8-1 heimerdinger wasn't banned. I asked for info, what was held as "disruptive gameplay" in that match. All I got was employee textbook answer that he/she rewieved my gameplay and indeed I was banned for a reason, no explanations, nothing, just gave me the explanation what is disruptive behaviour in general according to riot. Wrote a new ticket, asking for more details, because I'm not satisfied with that kind of answer, it's been 11 hours now, no response. P.S. Browski from tech support closed the first ticket immediately, so I couldn't ask that directly and had to write a new ticket. I won't be surprised if new tech support guy will just answer that your gameplay was already rewieved and the ban was valid. And other riot bullshit.

Why was my account banned when player Xayah insulted my family and I spoke up? I need a clear explanation. Riot Games is making things increasingly difficult for players who are right, while allowing others to do wrong?

Absolute horrible customer service to any point the game is bugged and has kicked me out and banned me from my account for doing nothing says I was cheating. I have nothing running. There is no way to get any type of service to get it fixed. Riot games is the most awful horrible service that there is in the gaming community riot has blatantly banned people for nothing and continues to do nothing about it. The absolute most disgusting experience I’ve ever had with a gaming company.

I am completely done with this company. I spent over €2,000 on my account and invested countless hours into the game. Before going to sleep, I lost five matches. When I woke up, I discovered that my account had been permanently banned for cheating. The problem is simple: I have never cheated. I contacted support multiple times looking for an explanation, but my tickets were repeatedly closed without any meaningful response. No evidence was provided, no details were shared, and no effort was made to properly investigate the situation. I even offered to cooperate fully and have my PC checked because I know I am legitimate. What makes this situation even more confusing is that I was not HWID banned—only my account was suddenly banned without warning. Losing access to an account worth more than €2,000 without a clear explanation is extremely frustrating. What disappoints me even more is the complete lack of communication and transparency from support. This has been one of the worst experiences I have ever had with a gaming company, and it has completely destroyed my trust in them. I will never play any of their games again.

Salut, je viens déposer mon avis pour dire que riot c’est pourri, surtout pour Valorant, le jeu se lance pas parfois, des fois il faut retourner son pc dans tous les sens pour faire fonctionner le jeu puisqu’un petit paramètre activé peut ruiner l’expérience et ce, depuis la nuit des temps. Merci

Unfortunately I can’t give zero stars. I submitted more than 10 support tickets to Riot Support, including screenshots and detailed evidence of players intentionally feeding and ruining ranked games. Because of this, I lost multiple ranks and wasted countless hours, yet nobody from the support staff seriously reviewed the reports or gave a meaningful response. Most replies felt automated, copy-pasted, or completely ignored the actual evidence I provided. As a player who spent a lot of time in the game, it’s extremely frustrating to feel like intentional griefing and feeding are not being handled properly. I wasn’t asking for anything unreasonable — only for someone to actually review the reports and communicate properly. Instead, after many tickets, I still feel unheard and ignored. Very disappointing support experience

1 out of 5 is an extremely indulgent grade for the kind of trash Riot provides as experience. Unbalanced games (especially LoL) full of toxiccity (resemblance is uncanny with riot employees probably and you will instantly get banned if you respond or react in every way) and everything is made in the name of a grinders e-players community of no lifers & money. The only company in the gaming industry which managed to get a great concept and transform it in the most toxic pile o trash. Hopefully, they will go bankrupt and their company will dissapear in the dark side of history. Do yourself a favor and do anything else instead of installing any of their games. Those are made for grinding and just to keep you online in the name of statistics.

I want to give it less than that 1 star is too high The support is so bad man i open ticket they don't respond at all they only respond after 12 days (the ban was gone anyways) now i went in one gamei have pre team trolling me bc i am alone banning my champ and else and i got the ban trying to connect to the support but no they don't care at all no respond i will get the respond after the ban i think and they got nothing disappointed about how much i played this game but the company don't give a fk about anyone who plays it keep doing it riot but when u find noone care or play ur game don't regert it