Revive Essential OilsReviews of revive-eo.com

Lack of customer service I ordered my oils on 31st July 25. My order was delivered to Australia Post Parcel Collect on 28th August 25. Before ordering, I emailed to ask who they use for parcel delivery in Australia, as it was being sent to Australia Post Parcel Collect for collection. I received a generic reply with a link to their website, which stated that they use Australia Post for the Australian part of the delivery. 'Ships from the US via DHL, delivered by Australia Post|| 10 – 20 Business Days' I proceeded with the order. Once I noticed that the delivery was taking an unusually long time to arrive, I emailed them for an update. I was given the same tracking number each time, which was for UPS, even when it was no longer in use. This was also the same company that ultimately made the delivery in Australia. Australia Post will NOT accept parcels being delivered by any other company. An employee who was leaving employment finally accepted my parcel. I was advised that no further parcels will be accepted in future. I have since emailed Revive, asking who they use in Australia for deliveries, and requested that they refrain from sending links. When they reply, they never answer my question or just send a link to their website, even though I have asked for no links. If they cannot provide the name of the courier they use in Australia and the information on their website is incorrect, I will be unable to place any future orders with them. I no longer feel that I can trust this company or their oils. Australian residents, please be aware that orders sent to Australia Post Parcel Collect or Parcel Locker will not be accepted if they are not delivered by Australia Post.

I never received my order!!!!! PayPal cleared payment so you have been paid in full. I can not get through to customer service by phone (recording saying they will only call back if you want to place an order). If you have a problem, you have to email. I have sent so many emails! No response! Robin Bird

I recently purchased laundry detergent and when I received it it had leaked into the wrapping and the box. I emailed two different departments within the company and ….,crickets. I wrote on one of their Facebook posts and again….crickets. I don’t care how good the product is if your customer service is terrible I won’t buy again.

I contacted revive to changed my address immediately. They didn't change it and sent it anyways after 24 hours and 4 emails trying to get customer service to respond. I gave 70 dollars of essentials oils to the people living in my old home. Not happy and planning on writing reviews on any site for this company if I DONT get a response.

They don’t meet the basic standards of customer service. They make too many mistakes (incorrect charges, receiving empty bottle of essential oil), are very slow to respond, very slow to ship, and they just don’t seem to care about their service, quality of products and shipping, or their customers. They don’t post certain reviews of their products. They fall significantly short of other companies like Saje, Young Living, Lush, and even subscriptions like Ipsy. I’ve had issues with products or delivery with these companies once or twice and they always respond right away, do what they can to make it right and build rapport with the customer. I don’t know how Revive is sustaining business like this. Don’t bother, especially in Canada, you’ll get charged customs and duties even though their website says you won’t.

I ordered 3 oils from revive. When the box arrived it was unsealed. I was supposed to have gotten a discount because it was a BOGO sale, I did not. Then opened the bottles to smell. The oils are highly fragrence, fake smelling, like perfume. I immediately started coughing for about 5 minutes straight. That was when I determined they were going back for a refund. So I reached out to the company over the course of 4 days sending 3 emails and 2 text messages. They only response I got was by text saying I needed to send an email, which I replied that I already had. Now they are ghosting me. Looks like I'm stuck with this crap oil that will end up in the trash. What a waste of $60. THIS COMPANY IS A SCAM!!!! Do not waste your time or money

I ordered two 10ml bottles, 1x Frankincense (Boswellia Carterii) and 1x Myrrh. The Myrrh bottle was delivered empty! As I ordered from the UK, I had to pay additional money for shipping (coming close to £30 in total for the order), given that one bottle came empty, this left me very disappointed.

I ordered from this company in April 2024 my first parcel went missing, sent another and they didn't pay postage so post office charged me £7. The products were then out of stock. And then didn't give refund. I would avoid.