RetrosnapReviews of retrosnap.com

They are scammers. I paid for two consoles, on December 7th, one for each of my children.paid for priority shipping. This was supposed to be my big gift to them. I am a single mom of two and I got ripped off by this company. Never received my order. A lot of copy and paste emails, assuring that the delivery is en route.

Same complaint as others, ordered on 12/4 paid express shipping and nothing received and now to top it off the website is gone!

Absolutely diabolical!! I was bought this as a gift for Christmas! Firstly it was ordered in November 2025 and only arrived January! I charged this up on arrival and played Zelda on snes link to the past! All was fine but then it cut off! I turned it back on but no longer had sound out of the speaker at all, half an hour later it shit off again and now it won’t even turn on!! I havnt complained to them yet as there website doesn’t even seem to exist anymore and looking at the other reviews on here I feel I’ll be wasting my time - DO NOT BUY, you can get the same product on Amazon for £29.99 with mext day delivery!

they couldn’t deliver on time. Also never recieved items. They wont even honor the item

Terrible customer service, exceptionally late delivery, no support at all.

Produit jamais arrivé, c'est un SCAM

This company is a scam. On their website it says products will ship and be delivered 7-9 days after the order was received. I ordered my son’s Christmas gift on Dec. 1st, feeling confident I would have it by the 10th. I did not receive the item until after Christmas. I tried to return since I had to scramble to get something else to take place of the handheld game and they do not accept returns. They are not a legit business, they drop ship from china. Also the handheld glitches and does not run the Nintendo 64 games it claims to have. Don’t waste your time or money.

This company are the worst I have ever dealt with. I ordered a product before Christmas and even paid extra to have delivery time expedited - what a waste that was. It took weeks for the product to arrive. It was used twice before it stopped working and didn't work again. I contacted the company to say what had happened and sent photos and videos as requested. Their response was to return the product - TO SPAIN - at my expense and they would decide whether to reimburse, send out another product, or do nothing. Despite numerous e-mails, this company are having nothing to do with this. A useless product, a useless company and useless people that work for them. This company do not make their products, they buy them from manufacturers and then sell them on at a greater price. They clearly do not want the hassle of trying to claim their costs from the manufacturing company. The issue is now with the European Consumer Centre. We will see whether they are able to solve this issue. AVOID THIS COMPANY AT ALL COSTS.