Zach R.
Started off well...went downhill fast (UPDATED)
I really struggled as to whether to give this 1 or 2 stars. I went with 1, the transaction started off well but went south fast. I ordered it on 12/12 and received it on 12/21, so no problem there. I had never purchased from them before so with it being a gift I wanted to plug it in and make sure it was working, and low and behold it didn't. So I emailed customer service and they responded quickly letting me know that it was probably the SD card so they would send a new one and I would have it on 12/26. So I was a little disappointed I wouldn't have it by Christmas, but still no big deal. And that was the last correspondence from customer service sent on 12/22. It is now 1/7 and I still have not received the new SD card and multiple emails from me have gone unanswered. They gladly took my payment and have now stuck me with a system that doesn't work. There is no phone number so the only thing I can do is hope that one of my emails will be answered. I have tried to be patient, but the complete lack of communication and caring is really leaving a sour taste in my mouth. I want to like this company, but it's starting to feel a little like a scam. I will update this review in the future if anything comes of this, but who knows if they'll even actually read this. UPDATE: After a lot of communication attempts I did finally receive my new SD card and it worked exactly as advertised. I don’t know the exact date, but I received the card in late January after my initial order was placed in December. It was a very frustrating process at times, but I have nothing bad to say about the system itself other than some of the N64 games are unplayable due to the drop in FPS. But that’s forgivable due to everything else the system offers. Maybe it was just a rush after the holidays, but if you have a problem with your system make sure you keep on them about it until they respond. I’m not 100% sure I ever would have gotten this resolved if I hadn’t been persistent in emailing them and Facebook messaging them constantly. But overall it is a great product and I am enjoying it a lot.
Response from Retro DriveMar 26, 2021
Hey Zach sorry about the initial issues and glad the new SD card finally arrived and got everything working. We have sent you an email response about your remaining question regarding the favorites list. Please forgive us for getting so behind over the holidays.




