Giovani J.
April 20th 2023
When I first called the company number my call had failed but I had gotten a call back within a minute. When I answered I mentioned the product I was interested in was in back order & also mentioned that another company I was attempting to buy the product from would have it for me by mid May if I was lucky. Retail Pickleball assured me that I can have that same product way sooner than what the other company promised me. I proceeded to finalize the purchase through Retail Pickleball, the associate whole help me in the phone was able to stay in contact to me via email keeping me updated of the product’s location. The associate whine helped me was able to get in contact with the manufacturer & have them ship me directly the product I was interested in & I was able to receive it way sooner than I expected. I appreciate that associate goin above & beyond as far as keeping me updated & having the manufacture ship me the product directly rather than allowing to arrive to his warehouse first. Very great customer service. Will definitely be ordering any & all future products from the Retail Pickleball company from now on.