Residential Acoustics™Reviews of residential-acoustics.com

Response from Residential Acoustics™Feb 13, 2017

Mr. Waterman, We're glad to hear your initial experience with Residential Acoustics was positive. We are a small business, fortunate to be growing at a rapid speed, but this sometimes also bring difficulties and we're working as hard as we can everyday to fix these issues as they come. We had such an overload of interested customers and new orders placed online, our server malfunctioned and we lost a great deal of our order information, which we had to spend a great deal of time recovering. We tried to inform customers who were involved in this unpreventable occurrence to our system and explain what had happened, but couldn't address to all customer individually as promptly as we would've liked to all at once about the temporary issue. We appreciate all of our customers who had patience with us during that time, but I want to assure all potential customers - This problem as been resolved and Residential Acoustics has made improvements to our website and server to make sure this problem as been addressed. We appreciate your feedback, Greg.

Response from Residential Acoustics™Jan 18, 2017

Hi Rachel, We're sorry to hear about your dissatisfaction upon receiving your curtain. We do inform all of our potential customers prior to ordering (2) things: that we cannot assure 100% sound-proofing with our product and of our return policy. Our curtains do block noises of a higher frequency the best. If you're experiencing a lower frequency, such as traffic noise, those will be muffled but not blocked entirely; which is why we do not claim that they will do so. Our curtains have been independently tested in an Acoustical Lab and receive a STC rating of 29 prior to our production team fabricating to create a customer's final product. For your AcoustiCurtain™️️ product, if you make sure the hardware is installed correctly by following the installation guide we provide for every order and also make sure to have the curtain pressed up as close to the wall as possible to avoid sound waves from exiting through the top or sides. If you have an adequate overlap in your curtains and are using the Velcro perimeter seal they should work well for you. Our return policy is clearly stated on our website. We cannot accept returns for custom orders. Once we cut the sound-proofing vinyl material, we cannot reuse and that's why our no return policy is enforced for every customer. I apologize again we could not be more of assistance to you.

Response from Residential Acoustics™Mar 17, 2016

Hi Jason, Our curtains do block noises of a higher frequency the best. If you're experiencing a lower frequency music/traffic noise those will be muffled but not blocked entirely. When looking at window replacements, the average STC rating for a single pane window 27 and double pane windows range anywhere from 26 - 32 STC. Our curtains have been independently tested and received an STC of 29. For your AcoustiTrac product, make sure the hardware has the curtain pressed up as close to the wall as possible to avoid sound waves from exiting through the top. If you have adequate overlap in your curtains and are using the Velcro perimeter seal they should work well for you. Please reach out to us with any questions on installation, [email protected].

Response from Residential Acoustics™Mar 11, 2016

Hi McKenzie, Thank you for your feedback. After reviewing your order, I see the curtain sizes you ordered are somewhat uncommon. When measuring, did you add the recommended additional inches in height and width? My suggestion to help, is to make sure that the AcoustiTrac mounting hardware places the curtain as close to the wall as possible. This will allow the full perimeter seal to stop sound transfer from the edges. You may need to loosen the top InOut tab on the brackets and slide hardware closer to the walls surface. Although our curtains are necessarily heavy to block sound, they do break-in over time, allowing for an easier retraction to take place. Hope this helps you. If you have any questions, please let us know. Thank you, RA Team

Response from Residential Acoustics™Feb 1, 2016

Go, What type of noise are you trying to block? Our STC rating of 29 comes from being tested over a wide range of frequencies and it is proven to block more of the low end frequencies such as traffic noise, lawn mowers, sirens etc. If you added the additional inches when ordering the overlap of our curtain to the window frame should deflect the most sound waves possible. Please call or email us with questions on the installation of the product, [email protected].

Response from Residential Acoustics™Dec 28, 2015

Hi Cory, As with any custom manufactured product measuring is extremely important. We've gone to great lengths to provide detailed measuring instructions on our website, along with infographics and photos to ensure our customers are purchasing the most effective sound blocking curtains possible. Our service team is accessible to assist in the ordering process and they are happy to answer any questions prior to purchasing. For the future, they can be reached at [email protected] or (813)922-2390. I understand your frustration and am sorry you experienced difficulties with the measuring process. The satisfaction of our customers is extremely important and we've tried to create the simplest and most effective measuring and ordering process possible.