Help!!!! I ordered a watch on December 8, 2023 and have not received it yet or have been given a reason for its delay. Email after email, whatspp inquiry all go unanswered. At first things were on track but an incorrect tracking was given to an address that was not mine with no explanation whatsoever. Subsequent queries were completely ignored. Why is this happening? Such a disappointing experience not to mention a waste of money. I am very sad to report this!!! Have I really lost all my money?
JE
John E.
The worst customer service in the history of the internet?
I have sent them over 3 dozen emails regarding no delivery of watches and a watch that doesn't work properly. No response in 6 months. E Caveat emptor.
I have bought a total of eight watches from them. Out of the 5 watches that were delivered 3 were excellent. One had a problem with a clasp and another had an issue with the chronograph function. Neither problem was addressed by repwatchplug.com
SG
Sagar G.
SCAM BEWARE
SCAM BEWARE
ORDER #3470
Ordered 2 months ago. They give me story about shipper sending to wrong address so I wait extra month and they sent me only box no watch. Complete scam. I was warned at Western Union that the recipient of the money has been flagged as a scam but I sent the money anyway. I been trying to contact them to ask what’s going on but no reply. Complete scam don’t trust it
JB
John B.
Scam!!
Scam!!! I made my purchase through zelle. Its over 30 days. No answer to my emails or calls. BEWARE!!!!!
KF
Kenny F.
Scam & they won’t respond
I placed an purchase for order # 3545. November 29th it is now December 25th and I still haven’t received my order. I tracked the tracking number they gave with usps
LR092992959CN and it says it was delivered to an address that is completely different from the address on my receipt. They have not even attempted to contact me. Now I have to dispute several orders I made with my bank!
NS
Nathan S.
Rep watch club will not respond to any…
Rep watch club will not respond to any of my messages. They promised to resend my watch on October 3erd. I have copied and pasted the email I received from them on the above mentioned date. I had another order with them that actually arrived after being sent to the wrong address just like the order I am still waiting on. If you read their email you'll see where they promise to resend my watch via DHL on a three to four day ship. That's the last time I've heard from them. I would gladly leave them a great review if they would do what they promised and send my the watch I purchased. I will update the group according. I am also about to post this on all the other forums which I belong to if I don't here from them soon.
Tue, Oct 3, 2023, 2:33 AM repwatch plug wrote:
Dear ,
I hope this email finds you well. I am writing to inform you of an unfortunate oversight concerning your recent order. It has come to our attention that your package was delivered to the incorrect address.
Please be assured that we are actively coordinating with USPS to reroute the package and ensure it gets to your rightful address. We understand how crucial timely deliveries can be, and I apologize for any inconvenience this might have caused.
If, for any reason, your package is not rerouted by this Thursday, I want to assure you that you will not be at a loss. Given that all our orders are insured, we will promptly send out a replacement package to you on Friday.
To express our sincere apologies and to make up for the delay, this package will not only include a special gift but will also be shipped via express DHL service, ensuring a 2-4 day delivery. This means you should have it in your hands by next week if the reshipment occurs on Friday.
It's essential to note that this oversight happened during a period of transition, as our business was recently acquired by new owners. However, this is not an excuse, but rather an explanation. We fully understand the importance of trust and reliability, especially in online commerce, and we are taking all necessary measures to ensure such mishaps are not repeated in the future.
Once again, I deeply apologize for this inconvenience. Your patience and understanding during this time are greatly appreciated. Please feel free to reach out to our customer service team if you have any further questions or concerns.
Warm regards,
M
Customer Service
RepWatchPlug
Update November 25th 2023.
My review was flagged by Rep Watch Plug because it had my name, the name and email address of the customer service person who sent the above email. I wish they would do what they promised. I haven't heard from them in months and their first correspondence is flagging my review to hopefully have it removed on a technically. If they would do as promised I will update review to say they came through.
SB
Sean B.
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TH
Tae Hoon K.
This is a totally Scam and Fraud.
This is a totally Scam and Fraud.
When you order they sent wrong zelle info with fake phone number and They send a email for the payment. If provide TXID They'll say "we are changed zell' Account.
Like this you can simply lost money!!! BEWARE!!!