Repair SurgeReviews of repairsurge.com

Response from Repair SurgeOct 10, 2025

Hello, thank you for this message. We acknowledge that our response was delayed because of a support backlog. We're truly sorry for that. Your support ticket has been updated at this time. If we can be of any further assistance, please let us know! Thank you.

Response from Repair SurgeSep 30, 2025

Hello, thank you for this feedback. It sounds like the information we had for these specific models was lacking. We're truly sorry for that. Our coverage for most vehicles is very good, but in some cases there can be issues. When that happens, we take responsibility and make it right for the customer, including a full refund if necessary. Please contact us at [email protected] so we can look into this. We would appreciate the opportunity to get this resolved for you. Thank you and we hope to hear from you soon.

Response from Repair SurgeAug 17, 2025

Hello, thank you for this feedback. We were able to locate your account based on the name you provided to Trustpilot. Looking at the information we have for your vehicle, there are procedures, part numbers and diagrams, fluids, wiring diagrams, service bulletins, maintenance schedule, and so on. We're always happy to assist with locating the correct information. In the rare cases where we don't have sufficient information, we resolve it for the customer including a full refund if needed. We do see that you sent us a support request which was open when you left this review. It's unfortunate that we didn't have the opportunity to assist you prior to the negative review. However, we've replied to your support request and your issue should be resolved at this time. Please don't hesitate to reach out if we can be of any further assistance.

Response from Repair SurgeJul 2, 2025

Hello, thank you for this message. While we appreciate your review, we would love the opportunity to resolve your issue. Please contact us directly at [email protected] so we can assist you with activating your manual. Thank you and we hope to hear from you soon.

Response from Repair SurgeJun 27, 2025

Hello, thank you for taking the time to share your experience. We're genuinely sorry that the manual didn’t meet your expectations and that our support response fell short. While situations like this are rare, we take them very seriously. Our goal is to provide detailed repair information for most vehicles, including procedures and specifications, but there are occasional cases where the coverage for a specific model is incomplete. That’s not the experience we want for our customers, and we apologize. We’ve escalated your case internally and will ensure it’s resolved promptly, including a full refund if necessary. Thank you again for your feedback. We appreciate the opportunity to make this right.

Response from Repair SurgeJun 27, 2025

Hello, thank you for this feedback. We’re very sorry to hear that the manual didn’t meet your needs. While our coverage for most vehicles is very good, in rare cases the information can be lacking for certain models. We're also sorry that you haven’t received a timely follow-up from our support team. We aim to respond to all requests within 24 hours, and it’s clear we fell short in your case. Your issue has been escalated internally, and we’ll make sure it’s addressed without further delay. We appreciate your patience and the chance to make this right. Update: The customer was issued a full refund.

Response from Repair SurgeJun 27, 2025

Hello, thank you for this message. Our goal is to provide the best possible coverage for every vehicle, and this is not the experience we want for our customers. Because of this, we located your payment and issued a full refund. Please don't hesitate to reach out if we can do anything for you in the future, including a free manual of your choice for any vehicle in our catalog.

Response from Repair SurgeJun 27, 2025

Thank you for your feedback, and we're very sorry to hear about your experience. We aim to provide excellent coverage for all vehicles, but there are rare cases where the information may be lacking for certain models. We stand by our satisfaction guarantee and aim to resolve refund issues promptly. It sounds like there was a miscommunication if you didn't receive your refund. Please reach out to us again and give us another opportunity to make this right for you. Thank you and we look forward to hearing from you soon.