Repair SurgeReviews of repairsurge.com

Response from Repair SurgeSep 28, 2025

Hello, thank you for this feedback. We're sorry that the information we had for your specific model wasn't sufficient. Our coverage for most vehicles is very good, but sometimes it depends on the specific model or procedure. As you mentioned, we take these issues seriously and as a result, we provided a full refund. Thank you again, and please don't hesitate to reach out if we can assist with anything in the future.

Response from Repair SurgeAug 19, 2025

Hello, thank you for this feedback. Did you contact us about the issue? We're not able to find anything in our support messages. We would've been happy to address the issue if given the chance. It sounds like we didn't have sufficient info for your vehicle model. Our coverage for most vehicles is very good, but in rare cases there can be issues. In those cases, we take responsibility and make it right for the customer. This includes a full refund if needed. Please contact us and we'll be happy to investigate and get this resolved for you. You can email us at [email protected] or use the form on our website. Thank you and we hope to hear from you soon.

Response from Repair SurgeJun 6, 2025

Hello, thank you for sharing your feedback. We're sorry that the manual for your 2022 Nissan Pathfinder didn't meet your expectations. Although we aim to provide comprehensive repair information for all vehicles, there can sometimes be gaps for certain models. We're also truly sorry to hear about the delay you've experienced with our support response—we're actively looking into this now. We've escalated your case and will reach out to you directly to ensure this issue is fully resolved, including a refund if necessary. Your experience matters to us, and we'll make this right. Please keep an eye out for our direct follow-up, and don't hesitate to reach out if you have any additional questions. Update: The issue has been resolved with a refund. We appreciate the opportunity to resolve this issue. Please let us know if we can be of any further assistance!

Response from Repair SurgeMay 27, 2025

Hello, thank you for this feedback. We're deeply sorry that you experienced a delay in accessing the manual. We're glad that our support team was able to resolve the issue once you contacted us. Please let us know if you run into any other issues. We'll be glad to assist further if needed.

Response from Repair SurgeJan 21, 2025

Hello, thank you for this message. It sounds like the information we had for your vehicle wasn't sufficient. In most cases our coverage is very good, but unfortunately that does happen sometimes when covering over 10,000 vehicle models. Please contact us at [email protected] so we can investigate and get this resolved for you (including a refund if necessary). Thank you and we hope to hear from you soon.

Response from Repair SurgeJan 8, 2025

Hello, thank you for this message. We apologize that the search wasn't available for your vehicle. Usually the organization of the manual makes it easy to locate the information in the menu. If you're not seeing the information for your spoiler, it's possible that we don't have it yet. In that case we would make it right for you, including a full refund if necessary. If you haven't already, please contact us at [email protected] so we can investigate and provide a resolution for you. Thank you and we hope to hear from you soon.

Response from Repair SurgeOct 21, 2024

Hello, thank you for this feedback. We're truly sorry that the information we had for your vehicle wasn't sufficient. Our coverage for most vehicles is very good, but we do occasionally fall short. In those cases we acknowledge the issue and do everything we can to resolve it, including a full refund if necessary. We would have loved the opportunity to resolve it for you, if you had let our support team know about the issue. We were able to locate your purchase based on the name you provided to Trustpilot, and we've issue a full refund. You can expect to see the refund on your statement within 5-10 business days. Please don't hesitate to contact us at [email protected] if we can be of any further assistance.

Response from Repair SurgeAug 20, 2024

Hello, thank you for this message. Our coverage for most vehicles is very good, but if we fell short here, then we want nothing more than to resolve that for you. Please contact us at [email protected]. We'll investigate this and issue a refund if necessary. We hope to hear from you soon so we can assist you further.