Michael O.
I ordered manuel for 2000 suzuki vitara…
I was unable to find what I needed for a 2000 Suzuki Vitara exhaust problem. Repair Surge customer service acknowledged this and refunded my purchase. They were quick and remedied the situation. I have had difficulties getting common parts for this vehicle, and information about it in general. Perhaps this model is obscure.
Response from Repair SurgeDec 5, 2024
Hello, thank you for this feedback. It sounds like we unfortunately didn't have sufficient information for your vehicle. Our coverage for most vehicles is very good, but in rare cases the information we have for a specific model can be lacking. In those cases we acknowledge the issue and make it right for the customer, including a full refund if necessary. Please contact us at [email protected] so we can resolve this for you. Thank you and we hope to hear from you soon. Edit: The customer reached out and gave us the opportunity to resolve the issue. A refund was issued and the matter has been closed. We appreciate the opportunity to resolve it.