Kris S.
Disrespectful and rude customer Service
I purchased this product in haste while fixing my motorcycle, Because of the price and picture I believed i was getting a hard copy of the book, I understand that this is my ignorance and not there fault, however the email i received asking asking them if there was a delivery problem was as followed. "Hi Kris, There is no issue, I am not sure why you are expecting it to be delivered. These are digital manuals and this is quite clear on the website and the product page from which you purchased. In fact I am unaware of any of our thousands of customers making this mistake, but hey there is a first time for everything. Here is the link again to your manual: RETRIEVE HERE Enjoy and happy repairs and servicing! Thank you!" This is completely unprofessional, unwarranted and unnecessary. I will NEVER purchase from them again. After returning the Email stating that this was very Rude, they returned with the following Email. "Hi Kris, I do apologize if it came off rude, that was not the intention. I reread and it does seem a bit rude without hearing the tone. THanks for pointing it out and we will learn from that for future dealings. Aain really sorry about that and as a gesture of gratitude, how would you like a cover for your bike at 50% off? Let us know if so, it means you get it for a mere $20, which is very cheap. Thank you" An attempt to selling me another product! as a " we are sorry" honestly this is distasteful. Please if you are able to do business elsewhere I highly encourage you to do so.