RentRediReviews of rentredi.com

Response from RentRediJun 4, 2026

Thank you for sharing your experience. We understand how confusing and frustrating it can be to see your rent marked as paid in the app while continuing to receive unpaid rent notifications. Based on what you've described, it sounds like your payment was successfully processed, but the reminder emails may not have updated correctly. We want renters to be able to trust that their payment status is accurately reflected and communicated. Please reach out to our 24/7 live chat support team again so we can take a closer look at your account and investigate what's causing the notifications. We'll work to get this resolved as quickly as possible. If we're able to address the issue, we hope you'll consider updating your review. Thank you for your feedback.

Response from RentRediMay 14, 2026

We can understand how frustrating it is to be waiting more than two weeks for funds after being given an expected timeline. Payment processing timelines can occasionally be impacted by verification or processor-related reviews, but we know what matters most is getting clear communication and a path to resolution. Please continue working with our live chat team so they can review the latest status on your account and provide updates specific to your transfer. If everything is resolved, we’d appreciate you revisiting your review to reflect the outcome.

Response from RentRediMay 12, 2026

Hi there Dan, We understand why being asked for sensitive information like your SSN or bank login details would feel concerning. In some cases, landlords partner with TransUnion to complete a background screening to review your credit, eviction, and criminal history. We also partner with Plaid for income verification, which is optional within the platform. If you prefer to send bank statements to your future landlord, you have the option to bypass that portion of the application and specify your reasoning. Protecting personal information is something we take seriously, and we work with established third-party providers that use encrypted, secure systems for verification and payments.  These tools allow property managers confirm applicant details securely and reduce fraud risk. Our support team can walk you through the bypass option, and confirm why certain information may be requested in your specific application and what alternatives may be available. Please reach out through live chat so we can help directly. If we’re able to resolve your concerns, we’d appreciate you considering an update to your review. [email protected] (646) 741-9393

Response from RentRediMar 11, 2026

Thanks for sharing your experience — especially given your background managing properties and investing. We understand how frustrating it is to run into delays and then lose access to the account. What happened here relates to payment network compliance requirements during the bank approval process. When new accounts are set up to collect rent, verification checks are performed to confirm ownership and account details. In some cases, accounts may be restricted during review, and those decisions are made at the payment network level to protect against fraud and financial abuse. Because of how payment regulations work, platforms like RentRedi are required to follow those determinations rather than override them directly. However, our team can review the verification process, confirm documentation, and work with the payment partner when additional information is needed to help resolve approval issues. Situations like this are uncommon, but identity and banking verification is an important safeguard when handling rent payments. Our goal is always to protect both landlords and tenants while helping property owners collect rent reliably. We appreciate you taking the time to share the feedback.

Response from RentRediMar 11, 2026

Thanks for sharing this feedback, it sounds like you're referring to the convenience fee during payment. To clarify, tenants have multiple payment options in RentRedi. When paying rent through a bank (ACH) transfer, the convenience fee is $1. Tenants can also choose to pay by card (if available), which carries a higher convenience fee. The payment method and associated convenience fee are shown before the payment is submitted, so you can select the option that works best. If you’d like help reviewing the charge or switching your payment method to the $1 bank option, our team can walk through it with you. The fastest way to get help is through our 24/7 live in-app chat. Our support team can typically review questions quickly and provide immediate guidance. Convenience fees are standard with digital payments, but we aim to keep costs clear and give tenants flexible ways to pay rent. We appreciate you raising the concern. Feedback like this helps ensure everyone understands their payment options clearly.

Response from RentRediMar 2, 2026

Hi Marjorie, we are incredibly sorry for the frustration you’ve experienced. This is the last thing we want for our landlords, and it sounds like the conflicting messages about your documentation have made a process difficult. To help resolve this immediately, we have sent a formal request for more information through Trustpilot so we can locate your account and see exactly where the documentation process is breaking down. We are currently revamping our verification feedback loop to ensure that landlords receive one clear, consistent set of instructions rather than conflicting emails. Our goal is to get you set up so you can get back to your day. Please keep an eye out for our request so a member of our team can step in and finish this setup for you.

Response from RentRediFeb 19, 2026

Hi Justine, We understand that security protocols can be frustrating, but we had to block the initial account change to secure your account and protect your funds. Our team works to ensure your funds are as safe as possible before releasing them to the designated account. We are glad we were able to deposit the funds to you. Thank you for working with us.

Response from RentRediJan 15, 2026

Hi there We understand that you reported suspicious activity on your account, so we needed to initiate the hold as a security measure. After reviewing your ticket, we see that the hold has been removed, and your account is secure. If we can assist in any other way, please reach out to our support team. [email protected] (646) 741-9393