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Rentals.com (rentals.com) has 45 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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eric K.
Paid large deposit to rent car in Syracuse NY with Dollar. After flying all night, no one was at Dollar & the sign said go to Hertz. Huge line at Hertz so left for Alamo where I had a back up Rez. No problem. Rentals.com refuses to refund any money based on their rules/policies. So you should wait in lines for hours!? Outrageous. Will never use them again nor Dollar for that matter. BEWARE!
Oleg S.
It's "gotcha" business practice. The site clearly stated in terms and conditions they will refund your money in case you cancel the reservation 48 hours prior to pick up. They did not mention, they will do it only when you fully paid for the reservation. if you made a deposit, you will lose it, even if you want to cancel the reservation you made 5 months in advance and want to cancel it the next day after you booked it. Last time I am using these scammers.
