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Rentals.com (rentals.com) has 45 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Lorena
THIS COMPANY STEALS MONEY FROM YOU! DONT USE THEM!! IVE TRIED CALLING THEM ABOUT 40 TIMES AND NO ONE ANSWERS. IVE SENT EMAILS AND NO ONE REPLIES. THIS IS A HORRIBLE COMPANY, YOU ARE BETTER OFF LISTING WITH ZILLOW THEN WITH THEM.
Tammy M.
I was a victim of theft from this site. There was a property listed thru private owner. I left message and was contacted that property was rented but another was available. He text from same number listed on rentals.com. I was sent a link to access home which I had to provide personal information for code to be sent. I was able to to tour and take pictures. There was a lease sent and money request thru Zelle which I assumed to be safetheu the bank. In the end this person was not the owner the property was actual listed thru legit company for double what I was told to pay for rent. This site doesn't follow up and will not protect you against any type of theft.
Julia F.
That’s the worst company I’ve ever used. They took $270 and refuse to refund even though I didn’t use the car. No one answered my phone for 5 days!!!! When one day I tried to call one more time and someone finally picked up , it was too late for the refund!!! Don’t ever use them!
Cameron V.
Awful company, don't use. Will take your money, not provide the product. And offer no help. Took £270 from me, denied me the vehicle and denied me the refund. ABSOLUTELY DO NOT USE FOR ANY REASON
daniela V.
I paid the fee of 3 days, when i turned up to Italy , they wanted a credit card and i couldnt take the car because i was carying only cash. I demanded online the money back for what i have paid online the day before the flight but they said no ! They love the money too much. Once they see the money they cannot give back the miracle
Ryszard S.
I have rented the car for 9 days. After receiving not the car that was advertised and flat refusal to change it I have cancelled the rent after one day and asked for money back for the rest. they have refused it and kept the rest of the money
Sara N.
I hate this company. The people are so unethical and stupid.
Pandora’s B.
Booked car with a total price of $65 From 6am till 6pm (24h) for Saturday (booked on Friday 4:07pm) Rental company agreed to cancel booking as they weren’t open till 9 and it would generate additional $50 for early pickup and $50 for drop off after hours , in addition there was mandatory insurance to pay. I was also given option by rental company to pickup on Friday and drop off on Sunday for additional $32 which was nice . I decided to cancel it. When I called rental.com they canceled it but kept all the money because of their terms and conditions (minimum 24 hours. Cancelation fee) It doesn’t matter that they display rental price .... it’s not as advertised and I won’t use them again. Small price to let the world know how bad and ignorant customer service was. But now we know where we won’t go next time .
