crysta T.
STOP NOW GO Elsewhere
STOP NOW GO Elsewhere, Literally ANYWHERE Else.. I have a multitude of Complaints TO start with the 1st phone call full of Lies and deception My Rep Hugo said anything even pointed out in the contract that the price couldn't go up. Everything about their site says they are the moving company, They are not they are a Broker and will give your contract to Anyone, Even without a license or authority to move your belongings. I was told 5-14 Days for Delivery however could be sooner than 5 days Not later than 14. My belongings were picked up JUNE 29th, Today AUG 7th I still do not have my belongings. They dodge my calls and the company that was hired just received their license JULY 26th, Almost a month after my things were picked up. The company that has my belongings keeps disconnecting their phone numbers. Day of Inventory- Tried to Up charge 2000 to add in couches that HUGO stated he added at no cost, I had to remove several items from my inventory to get the extra cost down to 538$. As I was only Budgeted for the cost I signed for, the cost That was pointed out in the contract as it could not go up. Was 4$ per Sq foot. Inventory day I was charged 538 for only 20 Sq ft extra. Next day Movers Came - Stated they needed an additional 2200$ to take just what was on my inventory, That Relocation Nation did not account for the extra Sq ft it takes to wrap up and box the belongings. Also that my original bid was way undershot with SQFT. I assume this was on purpose as when I asked to cancel they were going to Keep my Deposit of 1847$. Having no other choice I had to continue, The moving company then left priceless items behind that I cannot replace. Hugo Misrepresented the Insurance at up to 10,000 per item, In fact it is only .60c per lb up to 10,000$. I was not given a wt receipt, They threw in an estimated wt at loading and if my items do not come ill only receive their Best guess... Everything about my move has been an issue, I have reported multiple complaints and written customer care as per contract states and only been told "you signed the Contract " I am out thousands of dollars replacing items needed for survival as I along with 3 teenagers have been camping out in our home for over a month waiting on our furniture, Not to mention physical pain as a direct result of not having appropriate place to sleep. This along with countless hours wasted attempting to get this company to only do what they stated they would in the beginning. There's so much more from horrible customer service to being hung up on, LIED to, yelled at, and the list goes on. Save yourself the headache, Heartache, and tears. Go SOMEWHERE else.