Relocation Nation MovingReviews of relocationnationmoving.com

I am posting this publicly. I was told by Christopher Mitchell a Senior Relocation Specialist that we would be able to get a full refund if we told them within a few weeks of the pick up date. I called and cancelled our move because the Military is moving us. I was told to send accounting an email because they handle all refunds. I sent them an email on Nov 8th at 11:09am after I sent Chris an email on Nov 4th. I only found out when I talked to costumer service that I couldn't get in contact with Chris by phone or email because after they make the deal, the relocation specialist numbers and email are blocked from the costumer reaching back out to them. So, from Nov 8th, I have made 4-5 phone calls and an email regarding my refund. Every phone call the costumer service agent said someone will contact me by the end of the day, Today is Nov 16th and I have still yet to get in contact with anyone from this company. This is very poor costumer service and a horrible way for a business to operate. I find it deeply sad that this is how this company treats it's potential clients and a 20 year retired military vet. I will call again after I right this review. If I do not hear anything from them, I will be contacting my bank and the BBB about them. I will be talking to a lawyer filing civil suit. STAY AWAY FROM THIS LYING COMPANY!!!

Representative made false statements over the phone that contradicted what was in the fine print. I called back to cancel immediately, was told accounting would refund me. I kept calling and they kept telling me the same thing for days. Today they claimed they did not have to refund me because they "booked a carrier" when I asked for the name of the carrier, they told me in order to receive that information, I would need a subpoena. They also do not have a list of carriers on their website which is a violation of law. I encourage anyone else who has experienced similar, to please file complaints with FTC, AG, DOT, BBB, Police Dept.

Never book with them; they are not trustworthy. Here is my story: I was googling to find a mover. Search results returned 2movers.com as one of the results. I called the number listed on their website, and I reached Relocation Nation Moving customer center. Not sure how my call ended up there. During my call, they convinced me to pay $1200 and reserve the move and told me that I could cancel the reservation within the next 48 hrs for a full refund for any reason. They also made me digitally sign some documents. Due to an unexpected reason, I had to cancel the reservation in the next 3 hours. And when I contacted, the rep told me that the accounting team would contact me and issue a full refund. A day later, their accounting team emailed and told me they would not issue a refund because they had the carrier assigned for my move minutes after the payment was processed. I agree it was my mistake not reading the return policy and just trusting the salesperson, but a good business will never trick you nor charge you for a service they did not do.

BEWARE! Frauds! absolutely the worst company to hire if you expect any service or receive any of your belongings. They gave us an estimate of 5k, after making 3K in payments at time of booking they showed up on moving day and wanted 9K additional, regardless that we had measured and confirmed everything on our list with them 3 times before the move. We lost most of my deceased mother's belongings and I was informed by Olivia who claimed she was the owner of the company that as my mother-in-law was dead she would not miss it! We lost heirlooms as we did not have the highjacked amount readily available. We lost everything, they moved 15 small boxes and 2 dressers for 5k. It's been 15 days and we have no idea where our remaining belonging are and no one will assist in their customer service department. On an already difficult experience, they have made it even more traumatic and have no plan to help in any way. Stay AWAY

Absolute worst. Moved my daughter to across country from East Coast to West. Absolute nightmare. Even though we had under 260 cu ft of items (measured & photographed) they insisted we had to pay for 300 cu ft adding additional cost. (After items were loaded on the contracted movers truck). Then they charged us extra for putting a blanket on a mirror that arrived broken anyway. Knowing that an 18 wheeler would not fit down the street as previously disclosed to mover, they ignored, and sent it anyway. Only to collect additional $300 charge for moving in a smaller truck which we initially requested. They lost a large box containing kitchen items ie coffee maker, blender, etc. Absolutely horrible, horrible experience. Look elsewhere.

This company is the worst example of mismanagement, lying, scamming and shady business practices that I have ever seen in my life. DO NOT TRUST THEM!!! I was promised repeatedly by customer representative that my items would be delivered in 2 weeks and 3 weeks at the most. I am moving 1500 cubic feet and paying $12,500, for expedited service. I was promised repeatedly (by 4 separate people) that my things would get delivered in 2 weeks. It has now been almost 6 weeks, and no one knows where my things are, and no one can tell me when they will be delivered. I have been lied to for 6 weeks, every week that my things are being loaded and will be on their way. They STOLE my things, and there is no evidence that I will ever give them back.

I read all the negative reviews. I discussed them with the broker. He did a good job convincing me the horror stories could not happen to me. I signed the dotted line The pick up date and container size changed 2 times. The price doubled. The delivery time frame went from 1 week to 30 business days. my stuff was picked up in Ca. on 9/12 and still has not even left the state with no delivery time frame being provided at this time. Every horror story reported has happened to me I am out a significant amount of money and am without our things. Sleeping on the floor of the apartment with no furniture, no cooking items, nothing. They are saying things may not be delivered until the end of October. The only explanation they offer...the original van broke an axle, we don't have any more vans that size so you need to pay for a bigger van unless you can wait 3 weeks. We have no control over when items get delivered. they have 30 business days. (they told me initially as we rented an entire van 6 days, then 21 business days now 30 business days) Just incredible that they are ok treating people this way and are ok taking our money and leaving us hanging. I read the reviews....I let them convince me it would all be ok. It isn't ok. It will never be ok to be treated this way. For life to be put on hold, for belongings to be held hostage. I encourage you all to read the reviews and believe them.

Please NEVER even try to do any business with them, Brandon, Bill the manager, and Jessica the inventory specialist, Mia the customer service is there to put you in a trap and would never ever give you the service they promise at the beginning to get you into their business trap. BE AWARE of this company. When I booked my service with them they said the medium size box will be 2ft x 2ft x 2ft, I can pack it into that size of the box. When the inventory specialist calls you they start making their own size and shape, by that time you are already in their trap. Forget about the situation when they come to pick up your items. Another story will come into place and another trap. AND all traps are related to money, money, and money. They know ALL possible ways how to squeeze money out of your pocket. Even they try to make money when dropping off.