Chas W.
Terrible customer service and…
Terrible customer service and completely unprofessional. I emailed the company after almost three weeks without email of shipment We paid for expedited shipping. I received a response with an apology, promise to ship the following day, and an offer of refund for expedited shipping. Four days later I received an email stating that now two of our seeds are out of stock and we were refunded $8. No refund for expedited shipping. Of course the seeds were now out of stock since it took three weeks to fill the order!! I emailed inquiring about the shipping refund and this company wanted to argue with me terminology regarding shipping and expedited fees. Sending email after email arguing and finally an email that said “You can’t read English?”!!!! What business manager sends out an email like that. Rather than admit their mistake and attempt to make things right they want to argue and be absolutely unprofessional. I had to email them threatening legal action if they continued to send me emails and they still did. I don’t even want these products now. We will never order from Reimer seeds again. BEWARE!