ReibiiReviews of reibii.com

Tried emailing these people for 10 days straight and zero response. Ordered 2 weeks ago and the 3 day shipping has gone 4 times over.....sad

I ordered what I thought would be a 2 pack of shelving to place in my garage and the picture looked like sturdy shelving. I received one of the two and they refused to send me the second shelving unit so I had to open a dispute with my bank to get a partial refund which is still in progress as we speak as they kept making excuses as to why it wasn't shipping or taking so long etc....ridiculous! Customer service---the worst!! The shelving unit they did send, while it wasn't close to the pictured item on the website, wasn't too bad thankfully otherwise I would have a giant paperweight. It wasn't anything close to the heavy duty corner pieces or thicker wire racks that were shown but it works for my needs and I think trying to send this back and getting a full refund would take an Act of God from these people. Now I am going to order from ULINE or another more reputable site which will cost twice as much but at least they always deliver and don't make excuses. I will never buy from this place again...WORST SERVICE BY FAR!!! Frankly, I think they are fraudulent in their website pictures showing items that are more sturdy and bulky than they actually are and I also believe they purposefully want customers to order promotions like 2 pack shelving deals, ship only one and then make you order again at a higher price. Why else would a company refuse to send you what you ordered when they sent one of the two? It's a joke but the laugh is on me unfortunately for trusting this company.

Its just simply garbage. Its flimsy want stay together and a pain to put together. Just a big fat NO !!

UPDATE 6/26/2026 - They sent 2 new parts. But I needed 3. They say the parts are out of stock so they are offering a $20 refund for my "inconvenience". Now I have a shelving unit I cannot put together and $20 instead of a full refund. I will have to work with the credit card company now to get my money refunded. STEER CLEAR of these fools. I ordered 2 sets of shelves. One was dropped off at the end of my driveway, in the rain, with no notification of delivery so I didn't find it until the next day. The box had disintegrated so I had to dig thru the tall grass to find the parts. When I went to assemble the shelving I realized I was missing 3 long pieces of metal - definitely not left in the grass - and I contacted the company. As they requested, I sent them photos of all the parts I had, and then circled the part I needed and included the count of 7 when I needed 10. They agreed to replaced... ... ... 2 weeks later receive 2 tiny packages of small parts that are nothing even similar to what I needed. The second shelf has not arrived at all. They said it was returned by the delivery truck because of shipping damage. The company says it will refund my money, but then I have to reorder. Of course, the sale has ended. This company may make a nice product but without all the parts, it is useless, and their product support is DREADFUL.

The company gave me a pitifully very small partial refund for shelves that tip easily. I spent that to buy materials to secure them as what they sent for that is not suitable. These aren't heavy duty shelves. I would have returned them but we had already carried the heavy boxes downstairs and put one together. I had previously bought Seville and Trinity and these Reibii racks pale in comparison.

BUYERS BEWARE: Two damaged press board shelves during FedEx shipping. First I was offered $20 for the damage and no replacement. Then I was offered $35 for no replacement and I would have to find someplace to buy two shelves. They don't want to ship any replacement shelves. Maybe they should review their packaging for shipment instead of giving some excuse I'll have to wait two months for a replacement. To date I asked for the replacement shelves and no response back. I emailed them and this is their response back. "Dear Customer, Sorry, we are willing to arrange the replacement boards for you, but there is no stock of the replacement part, are you willing to wait for two months? Hope to hear from you. Rose@customer service " My response back: I'll wait for the replacement boards! It's obvious you're company is piss poorly run. I can get other things from China shipped back and forth 10 times than what you can do with your company on replacement parts. Until I get my replacement boards I'll post negative comments to everyone not to buy from your company because the lack of supply chain management.