RegentologyReviews of regentology.com

Response from RegentologyNov 15, 2022

Dear Steven, I sincerely apologize for the inconvenience these issues may have caused you. It appears that the technical issues you experienced were caused by a malfunction on our server. Our team had identified the source of the issue and worked actively to implement a fix. Further, we'll be migrating to new servers within the next two months, which will provide further stability to our service. Please don't hesitate to contact us if you need further assistance. Thank you for taking the time to provide us with valuable feedback. Sincerely, Robert Garber Relationship Manager

Response from RegentologyNov 15, 2022

Dear Dedorah, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your referral provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. To resolve your complaint I have assigned two senior team members who are working to rectify the fall-out. Kindly reach out to them for a positive resolution. Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. For any questions or further assistance, please reply to this message or call us at +1 (855) 944-1477. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Steven, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your referral provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. To resolve your complaint I have assigned two senior team members who are working to rectify the fall-out. Kindly reach out to them for a positive resolution. Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. For any questions or further assistance, please reply to this message or call us at +1 (855) 944-1477. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Hector, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please firstly ask that you do not use aggressive language in your communications. This is not something our business tolerates. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Mark, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Barbara, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Nikki, I am sorry to learn that you were expecting a call from us which you did not receive. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. I am relaying this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our service, and our team is already working actively to resolve the issue. I appreciate you making us aware of your experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Warm Regards, Sam Miller Customer Service Director

Response from RegentologyJun 25, 2022

Dear Michael, I am sorry no one was available to respond to your needs today as we do not operate on Saturday. However, I along with my legal counsel have already reached back out to you to see if we can be of any help. After reviewing multiple communications by you, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please firstly ask that you do not use aggressive and abusive/blackmailing techniques in your communications. This is not something our business tolerates. In response to the points you raised in your communication, I would like to resolve your concern as long as you can communicate in a reasonable manner and stop this abusive/blackmailing technique which is inappropriate. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com