RegentologyReviews of regentology.com

Response from RegentologyNov 18, 2022

Dear Reviewer, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients. Unfortunately, your name shows up as "customer" and that's not enough information for us to someone to know who you are and trace down the issue. Also, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. Looking forward to hearing from you soon. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Tony, Thank you for your valuable feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your referral provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. To resolve your complaint I have assigned two senior team members who are working to rectify the fall-out. Kindly reach out to them for a positive resolution. Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. For any questions or further assistance, please reply to this message or call us at +1 (855) 944-1477. Sincerely, Usman Sayed Founder of Regentology.com ** INITIAL RESPONSE ** Dear Tony, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Zach, I am so sorry to hear that your experience with our company has not met your expectations. We understand that you are not happy with our service. Rest assured we work very closely with all our agents to connect them with leads as close to their preferred criteria as possible. After reviewing your account, I’m sorry to hear that you are feeling our service is not worth pursuing but you can rest assured that we are a hard-working, legitimate startup that operates ethically with our customer’s needs in mind. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. At this point, we have done all we can to assist. However, if you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Sincerely, Usman Sayed Founder of Regentology.com ** INITIAL RESPONSE BELOW ** Dear Zach, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Brian, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Tommy, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director

Response from RegentologyNov 15, 2022

Dear Marc, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director

Response from RegentologyNov 17, 2022

Dear Kyle, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good things are that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. At Regentology we understand the world of highly connected, always-on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and they have choices if those expectations aren’t met. And they also have a voice & it is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty we go way beyond any loyalty program, we start by earning their trust. Regentology recognizes its customers with more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. Regentology is dedicated to creating communities and we respect our customer identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO

Response from RegentologyNov 15, 2022

Dear John, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please first ask that you do not use aggressive language in your communications. This is not something our business tolerates. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com *** INITIAL RESPONSE *** Dear John, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business. To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and looking forward to working with you toward a positive outcome. At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve. We are not perfect, but we do listen to our agents; we will look to be long-term partners with the cities we serve. and we will run our business with humility, integrity, and passion. Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome. If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Best, Sam Miller Customer Service Director