This company is fake and there is no way to improve it. I signed up with them On February of 2023 and have not got one good lead. I have to call them and complain and after that they will send me fake leads.
Response from RegentologyMar 16, 2023
Dear Hengameh,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
Unfortunately, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue.
Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
Looking forward to hearing from you soon.
Best,
Sam Miller
Customer Service Director
DB
David B.
Regentology Referrals seem to be invented
I am a licensed real estate agent in two states. In 3.5 months since paying my $299 fee to Regentology, I have received 7 "verified leads," all of which have proven to be invented. Except for one of the 7 instances, I have received two "referrals" each month; curiously, they are sent from Regentology in pairs on the same date and exact same minute. I have attempted to reach all seven of the "referrals" via combination of email, telephone, and text message (not all contact info is provided consistently by Regentology), but those who do respond say they are NOT the person of that name at that email address or phone number provided by Regentology, nor are they looking to buy or sell real estate.
I can usually find addresses in county tax records for the names of the "leads" and write a professional letter of introduction; in these cases I follow up with another phone call and discover that the person is not in the real estate market at all, and sometimes they respond with outright profanity.
Response from RegentologyMar 10, 2023
Dear David,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
Unfortunately, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue.
Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
Looking forward to hearing from you soon.
Best,
Sam Miller
Customer Service Director
BI
beverly I.
Horrible experience, fraudulent leads!
Oct 2022 I paid this company $299 as a startup fee to receive real estate leads that they claim are coming from social media ads that they run. The startup fee is supposed to be refunded at the first closing for one of these leads. The issue is the leads are ALL FAKE. Bad email addresses, fake phone numbers.....13 leads, 1 was a valid number but was not looking in my area. One man told me he had been getting calls for some one else at his number several times a day for months. He was in a nursing home & didnt know how to stop the calls. I reported to Regentology but no idea if they took action, This has to be illegal. These leads are supposed to be validated but there is no way they are validated......THIS IS A 100% SCAM! I would not only like my $299 refunded immediately I have filed a Better Business Bureau complaint which they have not responded to . STAY AWAY FROM REGENTOLOGY! No stars
Response from RegentologyMar 10, 2023
Dear Beverly,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and are looking forward to working with you toward a positive outcome.
At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us.
Best,
Sam Miller
Customer Service Director
MI
Michael
NOTHING BUT BAD PHONE NUMBERS AND BS…
NOTHING BUT BAD PHONE NUMBERS AND BS FROM THEM. STAY AWAY FAR FAR AWAY!!!! THESE PEOPLE TOOK MY MONEY AND HAVE DELIVERED NOTHING!!! Just a 3.7/23 update I am still getingt crap leads NONE have panned out the numbers are disconnected etc. The people that say they are getting good leads must be getting paid to say this!! 3/10/23 update. This Sam Miller reply to me is crap. DO NOT DEAL WITH THESE THIEVES!!!!!
Response from RegentologyMar 10, 2023
Dear Michael,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
Unfortunately, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue.
Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
Looking forward to hearing from you soon.
Best,
Sam Miller
Customer Service Director
AP
Anthony P.
STAY AWA....REGENTOLOGY IS A SCAM!!!!!!!!!!
A year ago I paid this company $299 as a startup fee to receive real estate leads that they claim are coming from social media ads that they run. The startup fee is supposed to be refunded at the first closing for one of these leads. The issue is the leads are ALL FAKE. Bad email addresses, fake phone numbers.....18 IN A ROW AND ALL BOGUS. This has to be illegal. These leads are supposed to be validated but there is no way they are validated......THIS IS A 100% SCAM! They are clearly stealing this information from somewhere and regurgitating it to agents. Also if I was able to actually contact someone on the Lead which was rare, they respond to me they did not fill out any form, questionnaire, or ad online. I would not only like my $299 refunded immediately, I would also like Regentology to be shut down as they are clearly scamming agents. STAY AWAY FROM REGENTOLOGY!
Response from RegentologyMar 10, 2023
Dear Anthony,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
To get a better understanding of your complaint we have opened up an IFFR (Internal Fact Finding Report) and are looking forward to working with you toward a positive outcome.
At the sametime, please understand that we are a young company that operates ethically and all our team members work relentlessly to develop solutions around its agent partners and the clients we serve.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
If you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us.
Best,
Sam Miller
Customer Service Director
CF
Charles F.
Stay Away!
Hello, I star is being generous. This company is not in the business of getting you clients. They are in the business of selling very minimal and poor websites for $299 that shouldn't cost you more than $99. Their premise is that there is no monthly fee for leads, you only pay on closing and for this they get a referral fee. Sounds good doesn't it? And they tell you they do this because their leads are so good that they lead to closings.. I've gotten 6 "Leads" from them in 2 months.. NOT ONE had accurate contact information. Also, the email notification does not work so if you want to keep up with their "High Quality Leads" you have to manually check your portal every five minutes so you don't miss that perfect client. I've had several conversations with customer Service and the apologize profusely and say that the will take care of the issue, I never hear from them again. As Realtors we're all working hard to get and care for clients.. this isn't the way, they take your money and run.. there are so many better ways to spend it on your business. Horrible to take Realtors hard earned money, promise hope and results then disappear.
In response to your response.. I have called you on multiple occasions, you apologize, say you will take care of the problem(s) and then you do nothing. Disappear.. Ghost.. and now you want me to give you a call???? You need me to identify myself? You have my name, email and phone numbers.. that's not enough to determine that I am your client??? Doesn't this show anyone who is reading this how awful your company is?Your frauds! The most basic standard of a lead is their contact information.. you say you "vet" the leads? Doesn't vetting the lead include checking the contact info for accuracy? Just stop... Realtors, you've been warned..
Well! I did get a live transfer call on 2/20/23. The operator connected me with with a "Buyer".. Here is his criteria: Residential, any price, any city, any size.. maybe I should send him over the entire MLS.. if this isn't a bogus lead I don't know what is.. it just keeps getting worse.. oh yes, and this "Leads" email is to a Real Estate company.. make sense?
Response from RegentologyFeb 17, 2023
Dear Agent,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
Unfortunately, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue.
Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
Looking forward to hearing from you soon.
Best,
Sam Miller
Customer Service Director
AH
Allyson H.
Avoid like the plague
Avoid like the plague. I signed up with them in August of 2022. I received 2 leads per month and every single one of them had invalid email addresses and disconnected phone numbers. I reached out for a refund and was told my fee was non-refundable, but they would look into the lead quality and send me replacement leads. Still crappy fax leads. Stay away!! Complete waste of money.
Response from RegentologyJan 24, 2023
Dear Allyson,
I want to sincerely apologize for the frustration you have been experiencing recently with our company. We take customer satisfaction extremely seriously and are deeply sorry for any inconvenience this may have caused you.
I want to assure you that your feedback is incredibly valuable to us. It allows us to identify any problems and work towards resolving them, ultimately helping us to improve our services for all of our customers.
We value you as a customer and are proud that you have chosen us as your referral provider. We understand the importance of trust in our relationship with you and would like the opportunity to rectify the situation and earn your continued trust.
In light of your complaint, I have personally assigned two of our senior team members to work on resolving the issue. Please reach out to them at your convience.
Once again, please accept our sincerest apologies for the inconvenience and we hope to have the opportunity to offer you better services in the future. If you have any further questions or need additional assistance, please do not hesitate to reach out to us via this message or call us at +1 (855) 944-1477.
Sincerely,
Adam Vargas
Director of Strategic Partnerships
ME
Mike E.
Do not order they take you money and do not send leads.
House Jett will sell you a story of the 4 to 6 leads per month you will receive. But unfortunately, they completely fail to deliver. Everything they say is a lie. Leads if you receive any I have three agents on this who have not received a lead in two months. The few they did had invalid phone numbers. Save yourself the trouble and do not order from this company. This is not a fake account and I have three agents that the brokerage paid for. Take your time and go all over the internet on this company, everyone is saying the same thing no leads, or the leads you receive the phone number do not work. Ask the sales person to give you three agents that are happy with them and you like to talk to them on the phone. They will not give it to you.
Response from RegentologyJan 18, 2023
Dear,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
Unfortunately, someone is going around the web with fake accounts and leaving us negative reviews and tarnishing our reputation. While we'd love the opportunity to regain your trust, we first need to properly identify you to ensure you are one of our clients.
That being said, If you can kindly give us a call to verify your account we would be happy to prioritize the issue you're facing with our service, and our team is ready to work with you to resolve the issue.
Rest assured we’re passionate about what we do, and it hurts when someone says something negative about your business.
Once again, we are truly sorry for the inconvenience and look forward to working with you for a positive outcome.
Looking forward to hearing from you soon.
Best,
Sam Miller
Customer Service Director
