RegentologyReviews of regentology.com

Response from RegentologyMay 28, 2024

Dear Ed, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered with the leads provided. We want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee, and we have completed reaching out via email to offer a full refund of the signup fee. This refund can be claimed anytime by logging in and following the provided steps. It's disheartening to hear that you have received numerous leads with invalid contact information. We understand the importance of receiving high-quality leads for your real estate business, and it's unacceptable that you have not received leads that meet your expectations. I apologize for any confusion or lack of clarity in our communication with the leads provided. Providing accurate and valid contact information is essential for a lead to be considered genuine and useful to our clients. We take your feedback seriously and are actively working to improve the quality of our leads and services. Please know that we are committed to addressing your concerns and ensuring that you receive the level of service you deserve. Your satisfaction is our priority, and we are here to assist you in any way we can. If you have any further questions, concerns, or comments, please don't hesitate to reach out to us. We appreciate your feedback and patience as we work to resolve this matter. Warm regards, Sam Miller Customer Service Director Regentology

Response from RegentologyMay 28, 2024

Dear Holly, Thank you for taking the time to share your feedback with us. We understand your disappointment and frustration with the experience you've had with our service. First and foremost, we want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee. Additionally, we have completed reaching out via email to offer a full refund of the signup fee, which can be claimed anytime by logging in and following the provided steps. As a legitimate startup, we are doing everything we can to build a healthy business and provide value to our clients. We understand that your experience with us fell short of your expectations, and for that, we sincerely apologize. Your feedback is crucial to us as it allows us to identify areas for improvement and enhance our services. We want to assure you that we take allegations of scamming seriously and are committed to providing genuine and high-quality leads to our clients. We also want to express our willingness to provide you with leads in exchange for a small referral fee, as a demonstration of our commitment to customer satisfaction. Once again, we apologize for any inconvenience this situation has caused you. We appreciate your honesty and willingness to share your experience with us. If you have any additional questions, concerns, or comments, please don't hesitate to reach out to us. We are here to assist you in any way we can. Warm regards, Sam Miller Customer Service Director Regentology

Response from RegentologyMay 28, 2024

Dear Keith, Thank you for sharing your feedback with us, and we sincerely apologize for the negative experience you've had. We want to address your concerns and inform you that starting Q2 of 2023, we have abolished the upfront signup fee. Additionally, we have completed reaching out via email to offer a full refund of any previous signup fees paid, which can be claimed anytime by logging in and following the provided steps. We understand your frustration with the leads provided, and it's disheartening to hear that they did not meet your expectations. We take the quality of our leads seriously and strive to provide genuine and high-quality leads to our clients. We apologize for any inconvenience caused by the leads with fake contact information. It's important to note that a scam company would not offer refunds or continue to provide service. We appreciate your understanding and cooperation as we work to address your concerns and improve our services. We would appreciate if you could leave a fair review considering that no monetary investment is required by agents towards Regentology anymore. Your honest feedback will help us improve and better serve our clients in the future. Once again, we apologize for any inconvenience this situation has caused you. If you have any further questions, concerns, or comments, please don't hesitate to reach out to us. We are here to assist you in any way we can. Warm regards, Sam Miller Customer Service Director

Response from RegentologyMar 29, 2023

Dear Steven, We apologize for any inconvenience you may have experienced with our company. We understand your concerns about our lead quality and services, and we want to assure you that we take our customer feedback seriously. We want to let you know that we had paused our services over the last two months to address concerns regarding our leads and services. We have made significant changes to our processes and now offer a new and improved service that includes the option to get scheduled appointments or live transfer. Regarding your concerns about our reviews, we can assure you that all our reviews are genuine and come from real clients. We take pride in the quality of our service and the satisfaction of our clients. We hope that you will give us another chance to regain your trust and address your concerns. We appreciate your feedback and will continue to work towards improving our services. Please feel free to reach out to us if you have any further questions or concerns. Sincerely, Sam Miller Customer Service Director

Response from RegentologyMar 29, 2023

Dear Joe, Thank you for taking the time to share your feedback about our services at Regentology. We are genuinely sorry to hear about your negative experience with the leads provided and any inconvenience this may have caused. As a company, we are committed to continuous improvement, and your feedback is invaluable in helping us achieve that. We would like to inform you that over the last two months, we have paused our services to address concerns such as yours. During this time, we made significant investments in training and improving our lead generation process. We understand the importance of providing high-quality leads and exceptional service, which is why we dedicated this time to making improvements. We are excited to announce that we have now resumed our services with new and improved offerings. In addition to providing online leads, we also offer the option for scheduled appointments or live transfers. Our goal is to ensure that our clients receive the best possible service, and we are confident that these changes will help us achieve that. We would like to regain your trust and invite you to give our enhanced services a try. Our team is dedicated to addressing your concerns and providing you with the quality leads you need to grow your business. Please feel free to reach out to our customer support team, who will be more than happy to assist you in getting started with our new and improved offeringsDear valued client, Thank you for taking the time to share your feedback about our services at Regentology. We are genuinely sorry to hear about your negative experience with the leads provided and any inconvenience this may have caused. As a company, we are committed to continuous improvement, and your feedback is invaluable in helping us achieve that. We would like to inform you that over the last two months, we have paused our services to address concerns such as yours. During this time, we made significant investments in training and improving our lead generation process. We understand the importance of providing high-quality leads and exceptional service, which is why we dedicated this time to making improvements. We are excited to announce that we have now resumed our services with new and improved offerings. In addition to providing accurate and valuable leads, we also offer the option for scheduled appointments or live transfers. Our goal is to ensure that our clients receive the best possible service, and we are confident that these changes will help us achieve that. We would like to regain your trust and invite you to give our enhanced services a try. Our team is dedicated to addressing your concerns and providing you with the quality leads you need to grow your business. Please feel free to reach out to our customer support team, who will be more than happy to assist you in getting started with our new and improved offerings. Sincerely, Sam Miller Customer Service Director