RegentologyReviews of regentology.com

Response from RegentologyNov 15, 2022

Dear Leah, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please firstly ask that you do not use aggressive language in your communications. This is not something our business tolerates. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Escrow, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please firstly ask that you do not use aggressive language in your communications. This is not something our business tolerates. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyMay 25, 2022

Thank you for your review. We appreciate your feedback as it enables us to further improve our services for you. We have launched a two way marketing campaign for all our realtors, we use our social media platforms as well as our website for the marketing of our agents. We are sorry for the inconvenience and we will make sure that all your complaints are resolved. There must be some type of confusion at our end, our support team will reach out to you and will try their best to facilitate you in every way possible. Regards, Team Regentology

Response from RegentologyNov 15, 2022

Dear Waqas, I am so sorry to hear that your experience with our company has not met your expectations. We understand that you are not happy with our service. Rest assured we work very closely with all our agents to connect them with leads as close to their preferred criteria as possible. After reviewing your account, I’m sorry to hear that you are feeling our service is not worth pursuing but you can rest assured that we are a hard-working, legitimate startup that operates ethically with our customer’s needs in mind. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. At this point we have done all we can to assist. However, if you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Mike, I am so sorry to hear that your experience with our company has not met your expectations. We understand that you are not happy with our service. Rest assured we work very closely with all our agents to connect them with leads as close to their preferred criteria as possible. After reviewing your account, I’m sorry to hear that you are feeling our service is not worth pursuing but you can rest assured that we are a hard-working, legitimate startup that operates ethically with our customer’s needs in mind. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. At this point we have done all we can to assist. However, if you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyNov 15, 2022

Dear Robin, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer’s needs in mind. We understand that you are feeling frustrated but can we please firstly ask that you do not use aggressive language in your communications. This is not something our business tolerates. We do appreciate that you have chosen to signup with us and would like to continue to do business with you. We don’t like to turn away business but we stand by our business and processes and if you don‘t feel you can get a satisfactory resolution on this issue and wish to continue with your current method you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Usman Sayed Founder of Regentology.com

Response from RegentologyApr 21, 2022

Thank you for your review. At Regentology, our top most priority is customer satisfaction. We value your feedback as it enables us to further improve our service for you. Our lead generation department works really hard to make sure that the lead quality is up to the mark. We hope that your experience keeps on getting better in the future. Regards, Team Regentology

Response from RegentologyNov 15, 2022

Dear Rob, I am so sorry to hear that your experience with our company has not met your expectations. We understand that you are not happy with our referral service due to lead quality. Rest assured we work very closely with all our agents to connect them with leads as close to their preferred criteria as possible. After carefully reviewing your account we see that you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. Once again, please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future. Sincerely, Robert Garber Relationship Manager