RecspecsReviews of recspecs.com

After ordering sports goggles with anti-fog we noticed continuous fogging when playing sport. Took over 2 weeks for a response back from Recapecs for their 30 day money back guarantee. We are in month 2 still waiting for the refund. NOT A GOOD COMPANY TO DEAL WITH!

The best experience I had with any online eyeglass shop. They are super helpful and accommodating to my needs. I never experienced such amazing customer service. My autistic son is super happy with his new glasses. I even ordered him a spare pair. Thanks rec specs.. A++++...

I rarely leave 1-star reviews, but this experience has earned it. I placed my order on June 1 and was charged immediately. Since then, I have spent weeks chasing customer support for basic information about my order. My emails were repeatedly ignored or answered days later with generic copy-and-paste responses that did not address my questions. I requested multiple times to have a manager involved, but those requests were ignored as well. Eventually, I was told my order was in the "coating stage" and was given an estimated shipping date of June 16. That date came and went. No shipment. No tracking number. No explanation. No follow-up. My emails asking why the promised shipping date was missed were ignored. I even sent a formal escalation requesting management involvement and management contact information. That email also received no response. The issue is no longer the production time. The issue is the complete lack of communication, accountability, and respect for paying customers. If your company provides an estimated shipping date, you should either honor it or proactively inform the customer that it has changed. Ignoring the customer entirely is unacceptable. To make matters worse, I submitted a review describing my experience, and it never appeared on the company's review page. I cannot determine whether it was rejected, removed, or is still pending moderation, but it certainly has not been visible. Based on my experience, I cannot recommend this company. If you value honest communication, timely updates, and responsive customer service, be aware that your experience may be very different from what is advertised. This has been one of the most frustrating online purchasing experiences I have ever had.

Buyer beware, this company doesn't know what they are doing or stand behind their mistakes: I bought a $985.00 pair of prescription Liberty Motorcycle glasses. They came with the wrong adjustable lanyard, to keep them snug to your head while riding. I called and pointed out their mistake and they wouldn't help, they made me buy the correct lanyard for $19.95, which I did. I told my Ophthalmologist that selling these glasses with the cord they included is very dangerous. A new rider might not know and since the included strap doesn't keep the glasses snug, there is a potential for the rider to get dust and dirt in their eyes while riding their motorcycle. Can you say major lawsuit!