Jiiye
Wrong sized jacket, resent then border custom fees charged twice!!
Update as off Jan.2024 Rebelsmarket is NOT a store, but a mere platform.. In their reply that basically said they hold no responsability, they even admites that they have no say on whatsoever the manufacturer decides, so if you actually order from them, do NOT trust their measurement charts and add an EXPLICIT NOTE WITH YOUR DETAILED MEASUREMENTS.. And make sure your item is not shipped with DHL! —-/—- The gothic jacket was actually sent from Pakistan, therefore close to 100% chances that your parcel will go thru custom: fair enough! They sent me a 3XL jacket that actually was FOUR (4) inches short of their advertised size chart on both chest and waist! They sent another one in a rush with the teen size armpit (11”) for a 25” chest (50” all around). Worst thing worst, I had to pay TWICE custom and custom clearance fees which turned out to cost 70$ (the price of the jacket). Rebels market didn’t even bother to ask to resend the wrong sized jacket as it’d cost them more in shipping than the cost to manufacture. Because it was the manufacturer’s fault, I requested a refund of the second custom fees but they haven’t even replied, and yet it’s the middle of the week. Update : I did get a reply but still waiting on refund. They would have to send a 3rd jacket to reach satisfactory status, but hey, who wants to pay custom clearance 3 times for the same item 🤔.. I would trust to shop again would I know the measurements are prêt-à-porter e.g. based on average (no one should expect custom made clothes for a 100$) and the cotton quality and sewing is 8 out of 10 from what I can see. One more advise: Better ask them to use FedEx rather than DHL the latter costing way more (28$ vs 42$) I will update again once the matter is resolved (positively or not).. Nice and trustworthy Goth clothing is so hard to come by that I hope this serve as a warning for rebels market to better quality control their outsourced providers.
Response from Rebels MarketOct 5, 2023
Hi, Jiiye, My sincere apologies for the fact that the first jacket had a slight discrepancy in measurements. As a matter of fact, we worked with the seller and sent you another jacket as fast as they could. The seller rarely covers any customs or clearance. However, you haven't given the seller a chance to review the issue and resolve it amicably. Please respond to the email from [email protected] with your order number or email address on your account so I can contact the seller for you and assist in this situation. Sincerely, Grace