Rebel Girls Reviews | Read Customer Reviews of rebelgirls.com

Rebel Girls Reviews | Read Customer Reviews of rebelgirls.com

Rebel Girls reviews

Showing 31 reviews with 1 star · Clear filters

Cosumer
Jan 2, 2019
Bad consumer service
I made a mistake on my order. I first tried the on line “help” box. I recieve an instant message back stating they would contact me in 1-3 business days. They never contacted me! I searched for a phone number, found one on the web site. When I called it was busy!!! I call multiple times.
Response from Rebel GirlsJan 9, 2019
Hello Jenny, First, I'd like to thank you for your feedback. All feedback is appreciated and helps us to create better processes in the future. We were away for the Christmas holiday. The automatic confirmation email you received from us explained that our business was closed from Dec 22 - Jan 2. In the future, we'll also place this info on our website, as I do understand how it can easily be missed in the automated email. I sent you an email today with more information. Please let us know if you have further questions or concerns. Best Regards, Shantée
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Alex S.
Dec 27, 2018
2-day shipping? Hasn't shipped yet after a week
I ordered a book on December 20th and paid extra for expedited 2-day shipping assuming it would arrive before Christmas if I was lucky, but worst case it would arrive on the 26th. I check the tracking on December 24th and it hadn't shipped yet, so I emailed the company on the 24th and got a message that the offices are closed until January 2nd. Today is December 27th and the book STILL hasn't shipped. I should have just ordered from Amazon.
Response from Rebel GirlsJan 4, 2019
Hello Alex, My apologies for the delayed response! We were away for the Christmas holiday. I see the shipment was delivered after Christmas. One of our customer support reps emailed you on Jan 2. Please see that email for further information. We refunded the shipping cost as a courtesy for the shipping/delivery delay. Best, Shantée
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Jennifer N.
Dec 26, 2018
Ordered two for mybdaughters’ Christmas…
Ordered two for my daughters’ Christmas gifts on dec 19. I paid for two day shipping and they never arrived and still show a status of “label created not shipped” I sent and email prior to Christmas to inquire when items would be shipped. No response to dat and it’s december 26th. Of course the money was taken from my account. I just left a Voice mail to see if someone can check as to why this order never went anywhere.
Response from Rebel GirlsJan 4, 2019
Hello Jennifer, My apologies for the delayed response! We were away for the Christmas holiday. I see the shipment was delivered after Christmas. One of our customer support reps emailed you on Jan 2. Please see that email for further information. We refunded the shipping cost as a courtesy for the shipping/delivery delay. Best, Shantée
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TFF
Dec 22, 2018
I have no idea where my order is!
I have no idea where my order is. They said I would receive notifications via text, but I haven't. The link to "track" my order only brings me to my order confirmation page.
Response from Rebel GirlsJan 4, 2019
Hello, Tara! I sent you the tracking info via email on December 22. USPS delivered your shipment on December 24. -Shantée
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Andrew J.
Dec 19, 2018
You havent even shipped my order yet
You havent even shipped my order yet. Please contact me about it. I have a little 5 year old girl that missed her birthday present thanks to you. For right now your company sucks worse than a shop vac party.
Response from Rebel GirlsDec 19, 2018
Hello, Andrew! I'm so sorry to hear that the order was not delivered in time for your daughter's birthday. The tracking info for your order shows it is on its way and scheduled to arrive tomorrow, Thursday, December 20. Our customer service team will send you more detailed information via email. Happy holidays! -Shantée
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Amanda A.
Dec 5, 2018
0 customer service
My package arrived at my house open and was missing all of its contents. I reached out via multiple channels and have heard back from no one. I basically paid for an empty box and a packing slip.
Response from Rebel GirlsDec 6, 2018
Hello Amanda, I contacted our web developer and he explained there were some technical issues with the contact form on our website. We just launched the new web design and there are still a couple of issues we're working to fix. I sincerely apologize about that and the damaged shipment you received. Thank you for notifying us! I do see that one of our support staff replied to your Facebook message this morning. We'll have a replacement shipped out to you immediately!! Happy Holidays! Shantée
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Shawna M.
Nov 11, 2018
++ Delayed shipping
I ordered the book on October 4th. It is now November 11th and I still have yet to be notified that it has even shipped!!! This was supposed to be a Christmas gift, and I thought I had ordered it in plenty of time.... now I am not so sure.
Response from Rebel GirlsNov 13, 2018
Hi, Shawna! I'm sorry to hear that you haven't received your Volume 1 purchase. We just scheduled an expedited shipment to your address on file. We'll send you the tracking info via email (within the next business day).
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