Nanci P.
Poor Service on One and Good Service on the other
I placed orders with you two days in a row, Nov 29th and 30th. The one placed on the 29th came within a week. The one for Nov 30th is still not here and it is 2 days before Christmas. My grand daughter is going to be very disappointed as she won't be getting many of her Christmas presents. I just don't understand how the service can vary so much between the two packages and felt 3 and a half weeks before Christmas was plenty of time. So not a happy camper.
Response from Rebel GirlsDec 24, 2019
Hello, Nanci! I'm very sorry to hear of your disappointment :( The carrier has reassured us the shipment is still in transit to its destination. Because international shipping can take anywhere from 2-4 weeks, the earliest we can file a loss claim is December 30. If the shipment is not delivered by that date, we'll file the loss claim and issue a full refund for the purchase. As for the varying shipping times, I can only assume this is due to the number of shipments being processed by UPS (and other carriers) during this busy holiday season. We'll send you a final update via email. Happy holidays!!