rcMartReviews of rcmart.com

poor customer service ; I lost 1000$ because of the shipping company they used , and rrmart dont want to solve the problem or answer my emails . I dont recommand it go and buy somewhere else

Ordered from them on 3/23/2020 with the full understanding shipping might be delayed due to COVID. Tracking number given, but its seems to be stuck with HK postal service for 1 month and 20 days as I am writing this email. I requested for a refund and offered to send them back the credit if I receive the product down the road, but they refused to take any responsibility unless notified by postal service the shipment has been lost. On the other hand, they did confirm other customers who placed their order during the same time frame have received their product, but refusing to take any responsibility unless notified by postal. Though RCmart has great selection of RC products. I suggest to be ready of minimal customer service and if you ever have issue with your shipment, good luck..

Very strange website and checkout. They fully indemnify themselves against any liability and put it all on the customer. Kind of a pay and pray deal. There UK affiliation [contact number etc.] Are fake. Avoid.

I ordered some led lights for my tamiya tractor truck through another site that rcmart was advertising through and the kit I used said is for my application. When I get the kit it didn't bring enough lights so I try calling rcmart and the numbers they show are NO GOOD. So I contact them through email and told them what happened and they would not offer me a refund or offer me more lights at no cost to me. After all they advertised that it fits my application and it didn't that's why you would think that they would offer me more lights at no cost. If anything they told me to buy more lights from them. I took that like a slap to my face. They screwed me once and then tried to sale me more lights when they need to give them to me because they didn't send enough in the first place. They are very unprofessional and i was told to stand clear of them but I didn't listen now look at me. EVERYBODY OUT THERE keep away from this company. They are overseas bandits and they're giving overseas companies a bad name. If you have used them and had no trouble just give it time and you will get BURNED.

Terrible customer service with RCMart. It took over two months to receive my order! They said it would be within 10 days at one point, at which it was a month later. I still haven't received my second package from them. When I email to inquire about the missing products, I simply get a reply "we are not shipping company". I will not shop from this company again and would not recommend their shop to anyone else.