Razor WorldwideReviews of razor.com

Absolutely corrupt company. I ordered a Razor Pocket Mod (around $500) for my daughter's birthday in May 2026 for her June birthday. There are two speed modes - fast and slow. I started her on slow until she got the hang of riding the moped. When we went to change it to fast, which requires taking off the seat, we immediately noticed it did not go any faster, and that the connection wiring board was broken. I contacted Razor to file a claim and they sent a new board out, and asked us to return the old one (requiring a trip to a UPS store). The new one came and lasted one day before that one stopped working as well. I again contacted Razor and their only resolution was to try to send us to a repair shop over an HOUR away from my home. I said that was an unacceptable solution unless they wanted to pay for mileage and my time. The service agent was immediately rude and snarky, stating only that they don't pay for mileage, and did not offer any alternatives. When I pushed back and said I will not drive that far to get something BRAND NEW repaired. He wrote back that they do not have any other solutions. This is absolutely ridiculous. What's hilarious is that we were going to transition my daughter to another one of their electric scooters when she's ready, but I will NEVER purchase anything from them again. A neighbor purchased one after seeing my daughter's, and was planning to do the same with the next scooter when her son is ready, so now that's two people's business they've lost. Clearly they do not care. What a terrible company. BUYER BEWARE.

Horrible, sent me half my order and disappeared when came time to refund or send me the rest of my order.

I'm always super cautious about rocks and sidewalk cracks and always looking at where I'm going. One day I was riding my A3 Kick Scooter on a path I've taken 20 times before when I go over a hairline crack in the asphalt (the same crack I've ridden over 20 times) when all of a sudden the front wheel locks up and I go flying over the handlebars! I slammed my knee into the asphalt as well as banged up my shoulder and wrist. No broken bones, but the knee pain was immense. The first week I was bedridden and couldn't walk without crutches. It's now 8 weeks later and I still can't return to normal activities. No, I wasn't wearing knee pads but I don't ride the scooter recklessly nor do anything that would cause me to fall or get injured. Besides, none of Razor's models are wearing knee pads in their marketing or product photos so it’s hypocritical for a company to tell its customers to wear knee pads when their own models don’t even wear them. A front wheel locking up is completely unacceptable for such a product!! The scooter was less than a year old and I had ridden it only about 20-30 times. I did not modify the scooter in any way. STAY AWAY FROM THIS HAZARDOUS JUNK!!