Rawlings Sporting GoodsReviews of rawlings.com

The worst customer service!! Ordered a custom glove didn't spell the name correctly and failed to put the American Flag on the glove. They will not correct. Ive been a Rawlings user since 1982 buying many gloves over the years for myself and my 2 sons. I will be going to another glove maker

I will never order from Rawlings.com again, even though they are the only brand of cleats I can wear. Ordered two pairs of same size - got one pair adult, one pair TODDLER. Returns policy said to use the enclosed return sticker - which wasn't included in the box. Emailed TWICE, no response. Finally called. Took half an hour after the phone call for the return label to arrive. Returned the shoes a week ago, still no evidence that I will ever get my money back. Will be calling tomorrow to MAKE SURE that my (tracked) shipment has arrived and that my money will EVENTUALLY be returned. This is the worst customer service ever. NEVER again.

Horrible communication. I ordered a glove that was in stock. Ordered embroidered name. That was June 6 or so. It was for a July 7 birthday present. I received nothing regarding shipment or timing. So after 4 or 5 weeks, I emailed and was told it takes 2 months and would ship 8/3. 8/3 comes and goes.. Nothing. Emailed them twice this week still nothing. So I read other reviews. I Love how businesses are using COVID to justify horrible service. COVID has nothing to do with the lack of updates or returned emails. This is all Not to mention that when i ordered this glove there was no mention of it taking 2 months or more to ship.