Ravel Groups is an ecommerce customer support outsourcing agency built specifically for high-volume Shopify brands. Founded in 2018 and operating as Ravel Virtual Assistants Pvt. Ltd., we help fast-growing ecommerce businesses manage customer support, dispute handling, and daily store operations without the cost and hassle of building an in-house team.Every client is assigned a dedicated support pod — a small team of agents trained specifically on your brand's tone, policies, and product catalog, rather than a rotating shared queue. Our pods manage email support, live chat, social media DMs (Instagram and Facebook), refunds, and order resolution, all held to a strict 12–24 hour response SLA.We also handle the technical side of ecommerce support: full setup and configuration of helpdesk platforms like Gorgias and Zendesk, macros and automation rules, ticket routing, and AI-powered automation to speed up response times and reduce manual workload. For chargebacks and payment disputes, our team prepares documentation and manages the process end-to-end to help protect your win rate.Whether you're a new Shopify store setting up support for the first time or an established high-volume brand looking to scale, we handle the full range of tasks needed to run ecommerce customer support — from initial helpdesk setup through to ongoing, day-to-day operations. Our clients include DTC Shopify brands, subscription commerce businesses, and beauty and wellness stores across the US, UK, Canada, and beyond.
Ravel Virtual Assistants Private Limited (ravelgroups.com) has 5 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
- Also known as
- Ravel Virtual Assistants Private, ravelgroups.com
- Website
- ravelgroups.com
- Category
- IT & Communication
- Listed on Five Star Index
- 2026
