RA Fischer Co.Reviews of rafischer.com

Response from RA Fischer Co.Jul 16, 2026

Thank you, Janet. We are glad the ordering process was easy and that your order arrived on time.

Response from RA Fischer Co.Jul 9, 2026

Thank you for your review, Genella. We appreciate you sharing your experience with the wicks and are glad to hear they are working well overall. While we do not manufacture the PureWick wicks, we hope our team made the ordering and insurance-related process as easy as possible.

Response from RA Fischer Co.May 26, 2026

Thank you, Beverly. We're glad our team has been helpful and easy to reach. We appreciate your feedback and the opportunity to assist you.

Response from RA Fischer Co.May 26, 2026

Carol, we're sorry to hear this has been frustrating. We'd really like the chance to help, so please contact our team directly and we'll do our best to resolve the issue.

Response from RA Fischer Co.May 4, 2026

Thank you for your review. We're glad things have been good so far, but we're sorry to hear about the rash. Skin irritation can happen for different reasons, so we recommend stopping use and checking with your healthcare provider as soon as possible. Please also contact our customer service team so we can learn more and help review your product options.

Response from RA Fischer Co.Nov 7, 2024

We completely understand your frustration and apologize for your experience so far. We know how vital it is to receive timely medical support, especially when it impacts a loved one’s well-being. The Purewick has been on the market for years, but Medicare coverage only recently became an option. Since the coding was approved earlier this year, we’ve been among the first to tackle this complicated process. It’s required building everything from scratch, learning through trial and error, and facing numerous denials before we could get successful outcomes for patients. Adding to the challenge, our family-owned DME company has seen an overwhelming influx of thousands of new patient requests. We've done our best to keep up by hiring more Treatment Specialists, but even with this added support, the volume has created longer processing times. We recognize that our service has not met your expectations, and it’s clear we have improvements to make. We are committed to doing better in the future if given the opportunity. We know we should have communicated with you more effectively and kept you in the loop. Your concerns are valid, and we are incredibly sorry for the distress and inconvenience this has caused. If there’s anything we can do to assist until we ship and file for your equipment, please don’t hesitate to let us know. You can reach us at (800) 525-3467. Thank you for taking the time to share your experience, and we hope to hear from you soon.

Response from RA Fischer Co.Feb 1, 2023

Hi Stacey, thanks for taking the time to share your experience! Yes, insurance companies can certainly drag out the process sometimes. Our Treatment Specialists always call with updates when we have them, but you are right, sometimes those updates from the insurance side are few and far between. We'll work to be more proactive next time. So glad to hear the device is working for you though! Please reach out if there's anything else we can help with : )

Response from RA Fischer Co.Oct 7, 2020

Hi there, thanks for leaving your review! Please let us know if you have any questions about the new Fischer : )