RA Fischer Co.Reviews of rafischer.com

Mine have not been in a timely manner. I understand that Medicare is new with this program and am expressing a great deal of patience with this matter. They have to have a paper for permission to send them out, but in all of the paperwork; I still have 2 to 4 days monthly without anything. which is disheartening for someone who is stuck in the bed a lot unable to get up.

If I could give this company a 0 for customer service I would. I applied for this product october 25. They have dragged their feet checking mom's insurance. Asked mom's dr continuously for more paperwork. We still don't have the machine. They never followed up on drs office for paperwork. Mom on hospice now and got a call today March 2026 to say ins won't cover because mom on hospice. It takes 4 months and my poor mom cant get machine now she has to suffer with severe incontinence.

RA Fischer completely mishandled my mother’s prior authorization for a Purewick system. They received all required paperwork from her doctor on August 1, 2025, yet did not submit the authorization to her insurance company until September 16—nearly seven weeks later. During that time, I made repeated follow-ups (Aug 7, 11, 27, Sept 16, 17) and was repeatedly told it was “being worked on” or “awaiting response.” I discovered on my own in mid-October—through the UHC member portal, not from RA Fischer—that the PA had been denied on September 29 due to the quantity of supplies ordered. Tabitha at RA Fischer told me that they were not even aware of this denial, and despite my multiple requests and their assurances, RA Fischer never filed an appeal. I called multiple times, emailed documentation, and explicitly asked for confirmation and follow-up. RA Fischer repeatedly failed to respond, failed to escalate, and failed to act. Their lack of communication and accountability delayed my mother’s access to a medically necessary device for nearly three months. During this period, she developed a serious UTI—an outcome that likely could have been avoided had she received the device earlier. Ultimately, I switched to another DME company, Urological Supplies, Inc., who obtained approval within two weeks and communicated clearly at every step. The difference was night and day. RA Fischer misrepresented timelines, misrepresented actions taken, and consistently blamed UHC for delays that were entirely due to their own inaction. If they had simply admitted they could not handle this process, I would have moved on months earlier. Instead, we were strung along while nothing happened. I would not recommend this company under any circumstances.

Said they would help with my insurance reimbursement before I purchased it. After I purchased the device, have not heard back from the person that said they will help me with my insurance reimbursement. Sent them numerous emails and been months still haven’t helped me out. They replied quick when they were trying to sell their product, but never responded to my emails after I purchased.