RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go reviews

Showing 431 reviews with 5 stars · Clear filters

Jared G.
Nov 10, 2021
Overall experience was very good
Overall experience was very good, would recommend ordering from this company anytime
Response from RackUp+GoNov 10, 2021
Thank you for your business, Jared!
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Doug
Nov 10, 2021
Quick delivery and excellent product
Quick delivery and excellent product
Response from RackUp+GoNov 10, 2021
Thank you for your business, Doug!
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Fletcher
Nov 3, 2021
Great price and super fast shipping!
Great price and super fast shipping!
Response from RackUp+GoNov 3, 2021
Thank you for your business, Fletcher!
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Rob
Oct 23, 2021
Very helpful
Very helpful, got exactly what I was looking for. Very easy to install on my truck.
Response from RackUp+GoOct 25, 2021
Thank you for your business, Rob!
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Nick
Oct 20, 2021
Got what I wanted quick shipping.
Got what I wanted quick shipping.
Response from RackUp+GoOct 20, 2021
Thank you for your business, Nick!
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Joel A.
Oct 14, 2021
Third time is a charm!
I found a good price on a Dometic Fridge/Freezer combo unit at Rack Up & Go so I ordered one. The process was and delivery was smooth and fast. Only complaint was the fridge arrived damaged so I sent photos and Zac helped me with the the return tracking and ordered me a replacement. That process was smooth and fast also, in fact the replacement arrived the next day! But… the replacement was damaged too so I asked about the possibility of me picking up the 3rd fridge and Zac came through again and cleared the way to get it authorized. Fridge #3 was perfect! No damage at all, I noticed something different about fridge #3 as the box/crate was wrapped in plastic that the prior 2 fridge’s did not have. This makes me think the prior 2 units may have been “damaged returns” the warehouse was trying to unload… (the warehouse is not owned by Rack Up & Go.) Zac was Great and went above and beyond normal customer service and saved the day for me amid some frustration. I would recommend Rack Up & Go but suggest you inspect your package carefully!
Response from RackUp+GoOct 14, 2021
Thank you for your business, Joel! And thank you for the kinds words regarding our service. As far as the plastic wrap goes, the warehouse removes that before shipping. If shipping labels were adhered to the plastic wrap, once the plastic wrap gets removed in transit (this would always happen), the label would go with it and the package would be lost. The plastic wrap remains on the package for pick-up orders because a shipping label is, of course, not necessary. I can see in our system that the first 2 units along with the 3rd all came in on a new shipment from the manufacturer. They were not damaged returns. Carriers are short staffed and working through unprecedented package volume, so unfortunately damage in transit has been more common lately. Thank you again for your feedback and your business. You are a very valued customer, and anything we can be helpful with moving forward, please don't hesitate to reach out!
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HJP
Oct 8, 2021
Great price and received quickly
Great price and received quickly
Response from RackUp+GoOct 8, 2021
Thank you for your business!
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Parrothead
Oct 6, 2021
Excellent service
Excellent service, pricing, product availability and shipping.
Response from RackUp+GoOct 6, 2021
Thank you for your business!
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