John S.
took off one star just to let RackUp+Go…
took off one star just to let RackUp+Go know that it took me some time to find my order number in confirmatory email since it was light gray in upper right hand corner and the link button to their web site is bold dark gray color and stated "View you order" in the email. Some vender's link they send you will take you directly to Your order. The one star off is for having to manually enter my email address and order number to check on my order after searching the email for the order number. If this is for security reasons it would still be more helpful to place the order number beside the hot link and a quick word or two about entering it on the site link. Otherwise, very competitive price, excellent product as described, and fast shipping - all of which is actually 5 star rating. I am highly likely do business with them again.
Response from RackUp+GoJun 7, 2022
Thank you for your feedback, John! After digging into this, the "view your order" button in your confirmation email takes you directly to the order status page. There should have been no manual entry of your order information. If you can email us additional info in regards to the specific email you attempted to navigate from, that would be helpful. [email protected] Thank you for your business!


