racktodoor.comReviews of racktodoor.com

I got an email two days after ordering that the item had shipped and got a USPS tracking number. After checking the tracking info for 7 days and seeing only that a shipping label had been generated, I emailed support for an update. I had to email support 3 times to get any action on my purchase at which point I was telling them I would be filing a fraud claim with my credit card company. Only then was I finally told, that the item was out of stock and I would be refunded. The refund took several days, but did eventually come. I really wonder if I hadn't bothered to follow up if anything would've been done on their end and the whole experience left a very bad taste in my mouth.

Despite written assurance that the shipping address on my order had been corrected per my request, you shipped the order to my home address instead of the intended recipient. Then your customer service representative, who made the correction assurance, stopped responding to me.

I ordered on June 7, according to USPS tracking a label was created on June 10 but no movement . I have yet to receive my orders

It was sent to wrong address. Then they said they recent it, a few days later it said it was out of stock. Awful service

Item was broken and did not work. I emailed customer service as they do not have a phone number for a replacement or refund and they never answered or replied - sent several emails! Will not buy from here again!! BUYER BEWARE!

This item was junk, crap. Didn’t include the phone charger and wouldn’t charge my phone. Through in the trash after they wanted photos, etc, to return for credit. 😡

Inaccurate description of quantity

We never received the package and per your website we sent two emails to Customer service asking for contact. Your website states someone will reach out within two days. You never reached out to us and your phone number that's published does not work. So no, you will not get a good review, nor would I recommend you to anyone else.