David
Communication is awful
Communication is awful. Dont count on getting any emails back.

Rack to Door is an online destination for savvy shoppers looking for great electronics, tools, appliances, and more deals. We work with a network of brands and warehouses across the United States to source in-demand products ready to ship directly to your door.You'll find the same brand-name products you can find in stores and from significant e-commerce retailers, but at an everyday low price and with the assurance of our 30-day return and replacement policy. Shop with confidence at racktodoor.com!
racktodoor.com (racktodoor.com) has 129 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Appliances & Electronics · Reseda, California
Excellent

Appliances & Electronics · City of Industry, California
Excellent

Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 32 reviews with 1 star · Clear filters
David
Communication is awful. Dont count on getting any emails back.
Carolyn M.
Customer service gave conflicting info 4 times will no provide shipping info ordered item on Dec 3 says delivered dec20 and zero help from this company to help find it. So disappointing too late to replace the item and no idea if I will get a refund because they say it was delivered
JOHN
Product can't be used as charging cords provided with Jump Starter will not go into charging port. Have requested refund several times but customer service is not being helpful. Filing complaint with Better Business Bureau.
John C.
Wrong item shipped. Many fairytales from the liars at customer service. Credit card dispute filed. Items returned. Waiting for a full refund from this terrible company. Watch for more reviews.
Tim U.
I never received my order. I would score zero stars if possible.
Kristin S.
Purchased a ceiling fan. Didn't work and they wouldn't refund for item or allow me to return it. JUNK, JUNK, JUNK. Will never purchase from them again.
Nicole
Product never received.
Response from racktodoor.comNov 11, 2024
Sorry, I checked the tracking of your package, and it seems it was lost during transit. I will resend it to you.
tina A.
I ordered candles from this store from the Temu app. My order was accepted and confirmed . After the fact they changed the order details without notification due to an error on their part. Completely unacceptable and unprofessional.