JB
Good product, Horrible Customer Service
The product is good, I am pleased with performance, however, Customer Service is horrible. Pictures of my vehicles engine were sent via email ahead of the product iteslf, it showed A,B & C connectors, but had no instructions, just pictures, when the product arrived with the installation instructions it only showed pictures and instructions on connecting A & B with no mention of C. I emailed RaceChip support and they merely sent more pictures of my engine, but this time it was for the wrong engine and still no mention of connector C. I had to look at online Forums and finally found one where they were speaking of the same issue I had, I followed what they said and connected C, I have had no issues and the performance increase is good. I suggest they hire people that can answer questions and send instructions that are complete.


