Quest DiagnosticsReviews of questdiagnostics.com

Rude and unprofessional. Went as a walk-in to their location on 18th Street in Boca Raton, FL. Checked in, sat there quite a while, no staff anywhere. I went to the window and called “hallo” the blood work lady shows up, and I ask where everyone is…she replies “what do you mean? I’m standing right here” I reply front desk personnel and other. She gives me a low-life attitude, and ridicules me for not using Google and I’ll just have to wait. Too bad for me. I said, have a nice day, and walked out. No way she’ll be the one doing my blood work. I’m at LabCorp now. Kind courteous and professional. I will NEVER use Quest Diagnostics again!!

Never mind if you have an appointment, you're always waiting 20-30 minutes beyond your time. Just ridiculous customer service.

Went for urine test sep7, results 24-48hrs. I've been on phone this week x2,3 hrs each time. I emailed person I made test with. I paid 99.99 of my own money. Simple urine test I can't get my results. I've spent so much time trying get my results. They pull up. I've gotten so many diff reasons can't give me results or my money back. I'm hoping licensing Commission will do something.

If you have another option for lab service, use it. Quest service is terrible. Web site is not at all intuitive. I am not going to list all the frustrations I experienced but I wasted hours trying to get simple answers. It is easier to get a doctor's appointment than simple lab work. Quest is like a rickety old vending machine that takes your money and provides no customer support. There is no way to speak with anyone. In the past they had a receptionist at each center but eliminated them to squeeze another drop of profit at the expense of patients and physicians alike. I want another option.

There is not much more that could have gone wrong. Despite an appointment, I waited more than 40 minutes past my appointment time. No one greets you, you check in through an automated kiosk and repeat information previously provided. They play commercials for their own services at a blaring volume on a repetitive loop guaranteed to cause stress. They did not have the doctor orders in their system. Despite my having the printed copy with me, they tried to fulfill orders different doctor that had been issued 6 months previously. It is a mechanized profit center not a health care service. Ask your doctor for an alternative.

Website is extremely glitchy. Just went in line to make appt, picked available time slot and after filling in all the cumbersome data fields (because god forbid you should have autofill) when I hit confirm appt it says time not available. This happened 4 times including 2 different locations and appt slots into next week. Just lost me as a customer. Fix your fkn website!

You have to sit there for an hour to be told they have not received your prescription yet. But hey if I wait 5 hours they will call my doctor who is 3 hours difference. Why? They DO NOT answer their phone as a corporate policy. Avoid this place if you value your time.

They routinely double-bill. I've had this happen three times now: Get a bill, pay it, and a then a few months later I get a "Notice of Delinquent Account" letter. The bills are always for small amounts, under $50. But since there is no mechanism to challenge the bill, and since their "customer service" number is unmanned, the consumer is faced with taking a credit rating hit or just paying the ransom. Unfortunately, they are basically a monopoly, so my health professionals have no choice but to use them.