Quest DiagnosticsReviews of questdiagnostics.com

Making an appointment seems useless. They know how to make appointments But they have no clue how to keep them. Many people are fasting and they have no problem making them wait sometimes for hours.

I picked up a fecal test kit from the Springfield Oregon branch. I was told I could drop the sample off without an appointment and it had to be returned within 1 hour or the sample is no good. Drove the sample 40 minutes to Springfield, was told I had to check in and make an appointment. Nearest appointment was 2 hours later. Told the lab techs several times the sample would be no good. "Sorry, appointments only." Got yelled at by customers: office was full of customers. Tech spent 10 minutes helping a customer find her text for an appointment. I could have easily dropped my sample off during that timeframe. Finally handed the tech my sample and told him to toss it out. Was told I had to have an appointment. It is IMPOSSIBLE to schedule an appointment online for a fecal sample and deliver it within an hour. So, no test for me. Most idiotic bureaucracy I have seen in a long time. Hopefully I don't have anything wrong with me, but I'll never know because of Quest. Thanks for nothing.

it’s not recommended at ALL. the interviewer was redneck horrible person didn’t even know me but he choose to go with poison blood and hatred nature of not accepting diversity, I am over qualified for what they asking and which position. I left without feedback and that shows their lack of professionalism. they don’t deserve even one star. The office in Kentucky horrible uneducated people

I am fed up with trying to get blood work done at Quest. We have tried now THREE times at 2 different places. Even though appointments were made, each time, the centers were VERY backed up. At least an hour wait time and there were no seats for myself or my husband to even wait. It never used to be like this so I don't know what is going on now. We did not wish to stand around outside waiting for so long so we left ALL Three times and will not be using quest again! What are they doing?! they used to be good!

Very bad service and waiting allat it’s doesn't matter you have appointment or not you have to wait at least one hour and they have very bad attitude

Need real people at ck in area to at least answer questions and make people comfortable. I saw several frustrated patients in waiting room. Some knocking on door for answers. Very sad state for anxious patients. I had a lab specimen to just drop off. No help at all.

Currently I am trying to make an online appointment for lab draws but I am unable to succeed due to extremely poor quality design of the site. Every open time available that I try, it says it is taken while it was there. I close and reopen it shows the time available. What is worse is that they don’t have a customer service to call. In addition to that when you walk in to a location, they ignore you. I will have to switch my service somewhere else. This is a very bad and greedy selfish company.

The worse of the worse, after waiting one month for may kid’s appointment when we finally get there, they didn’t have butterfly needle gauge… and they just say “sorry you will have to make an appointment”