Quest DiagnosticsReviews of questdiagnostics.com

They didn't do their job with my insurance. They billed me for an amount that my insurance was responsible for. My insurance requested information from QUEST DIAGNOSTICS and they didn't give the information to them. QUEST threatens to send me to collection. I had to do their job.

Hard to believe this company can stay in business! Website is unusable! Cannot make an appointment!

Totally uncooperative and not interested in providing good health care support. They refused to test me for an authorized doctor's test request. Quest needs to re evaluate their reason for existing, Ken

Absolutely terrible site for booking lab appointment. In NO WAY is it clear that you must select a location before you select a time slot. I live in a crowded suburban location and DO NOT CARE which location I go to within maybe a 10 mile radius. But only after clicking on a location can you see which location has times available. THIS IS INSANE! Let me select "next available" or similar within a geographic location. I think Quest is just the worst. I have had much better service from LabCorp but insurance says I must use Quest.

I don't like this company. Beware They may send you a "so called" surprised 😮 bill in the mail months after your visit. Customer service is the worst...nothing will ever get resolved. Then they will send the "made up" fraudulent bill to the collection agency. I can't believe they would treat the customers who support their business like this. I Never had a problem with any other lab. I will never use their services again.

What a slow tardy testing service. You loose lot of your health by the time they deliver results. Even developing countries dont have that slow service. Even if they are done they dont send results to patient so he can take some action. they send to doctor who if Friday might not be able to communicate.. On top of that so much attitude for blood draw. if u r 2 minutes late u miss yr appointment..

Quest has a Uninsured Patient Program (UPP1) that a doctor's practice signs up for on behalf of uninsured patients through their Quest representative. BUT, if you call Quest billing, they CANNOT tell you how much those blood tests will cost even if you have the exact Lab Test Codes, and the doctors Account number and name. The unhelpful Supervisor who thought he was being helpful, REFUSED twice to transfer my call to a manager, since he said he was speaking on behalf of Quest and 20 years working with them. I then had a three-way call with the doctors' office only to get the super information that he could have asked me from the script. Buyer Beware, the Federal No Surprise Act does NOT apply to Quest. Basically, you have to take time off from work, get your blood drawn, and then SURPRISE, you get a bill.

What a nasty bunch of people. I went for tests last week. It took 2 tries to hit a vein. Today, I needed another test. The person just standing scowling in the lab, was apparently training a new phlebotomist. I nicely and apologetically requested that I have a more experienced technician. The person training her became immediately nasty, rolling her eyes…. Said “what 5 years experience is not enough for you?” Not willing to be treated that way, I requested a supervisor. Within a few minutes she breezed in, telling me that too many customers did not want new people doing their labs. I again apologetically told her I had a history of bad experiences with people because I had “thin rolling veins.” I’ve been told that my entire 66 years, when techs have had to try 3, 4, 5 times to complete a blood test. She told me I was “wrong” and I had great veins.” So either she was lying/wrong, or 80% of phlebotomists are bad at their job and/or lie. Save yourself the trip. Go to a different place. They are disgustingly rude, packed with angry customers (most of whom need a drug test) and their phone check in does not work.