Quest DiagnosticsReviews of questdiagnostics.com

Recently Quest changed its website for patient results. Once upon a time it was a user friendly site that allowed physicians to access patient labs, trend patient labs, and easily order patient labs. About a month ago they changed their format. It is clear that their priority is now billing. Most of the webpage is devoted to patient demographics and insurance information and codes for insurance purposes. The lab results are tucked at the end of the page and open in a small window that is like peering through a large room through a keyhole. There is a list of all tests were ordered in the past and the charges, but the results are not available beyond 90 days. So if you want to see if a patient was anemic a year ago, you just cannot. Ordering the tests is like playing pin the tail on the donkey. I have notified Quest about this but they just say sorry; this is the way it is now. They will show me how to adapt to their new system but they will not correct the issues that have erupted with their new system. With their new system I have had patient tests lost or overlooked with no way to track them. This is an improvement for the billers, but not for patients or physicians. Would highly suggest using another major laboratory.

No funciona nada. Sencillamente porque la demanda está por encima del servicio. Los pacientes en espera por más de 4 hras. Sin cita

Today I learned that Quest Lab locations SHARE YOUR TEST RESULTS with Insurance Companies to help them deny you for coverage. Just google exameone to see for yourself 🧐

Appointment went fine but trying to access my results was an utter failure. With three tries, MyQuest portal and customer service could not find my bloodwork results. Funny, because my doctor and local hospital portal received them just fine! Will by pass Quest if possible next time. No confience in their record keeping/sharing procedures.

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and tests. While other providers seamlessly work with Progyny, our recent experience with Quest Diagnostics was disappointing. While my own billing inquiry was swiftly resolved, my wife encountered unprofessional conduct when attempting to address billing matters, leaving her emotionally drained. Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest Diagnostics and feel compelled to advise others against utilizing their services, as their customer service failed to meet our expectations.

Twice - TWICE these clowns simply lost my exams. A few years ago during covid when i paid for express service ahead of a flight, and now for a full blood exam where they took about 6 tubes. You go in there, check in, have your blood drawn, results never came, multiple attempts to complain - you can only send a message, they have NO human customer support - simply yield a message saying they were "unable to find" your results. I've never seen such incompetence in my entire life, the whole facility is manned by sloppy careless employees who barely speak english.

am bringing to your attention a very poorly handled appointment at a Quest facility at 33 Old Kings Road in Palm Coast Florida. On March 7, 2024, after arriving on time for a 7:40 AM appointment, I signed in to the kiosk. Noting that unfortunately no one in the waiting area was wearing masks, I opted to indicate the choice on the kiosk screen that I would be waiting in my car for a text message notification that the staff was ready for me. I also noted at the time that curiously the large two person reception station was empty. I returned to my car to wait for the text message as instructed. A text came around 15 minutes later and I immediately entered the facility where I had a seat expecting to be attended to right away. Well, I sat there for nearly an hour waiting for my name to be called. During that time the reception area remained unstaffed and there was no one to talk to. Also during that time, I observed several elderly customers (one disabled with a walker) having difficulty signing in at the kiosk. Other customers had to help them since again there was no Quest staff around or stationed in the reception area. Finally, to inquire about waiting so long, I was able to chase down a technician who appeared briefly from a locked door in the back room area. Bottom line, my name was apparently called while I was in my car waiting for the text notification to go in for the appointment. No one was apparently aware or decided to notice that I had chosen the option to wait outside and the ridiculous presumption was made that I had left. There was no further effort at all to try and locate me again. The “wait in your car” option failed and I had to sit for an hour in a crowded waiting room as the only person wearing a mask. No one apologized. Instead the apparent office manager, who I very vocally complained to, simply stated “have a blessed day”...which by the way, can be somewhat offensive to non-Christians. Needless to say, there was a failure of management at this Quest site. A large two person reception area was not staffed at all. It sat empty presumably for the whole day or maybe forever. There was no one around to help or speak to. Elderly and disabled folks had no one to turn to other than other customers for assistance. It was a glowing example of how not to run a business. Obviously, I will never use a Quest facility again. I will share my experience and warn others. And from what I have gathered in looking at reviews and social media, Quest customer experiences already lean heavily to the negative

Worst lab experience, long waits. Even to just do a drop off for lab work. They don’t have anyone to talk to all automated. But maybe 70% of the people struggle with the system. I understand they are trying to keep the chaos under control but god forbid you don’t have an appointment and need to walk in. Good luck getting in. All of the changes they have made at our local quest have been terrible. Trying to drop off samples and have to wait until all patients before me are done. This is just a drop off.