The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Cion T.
They gave me the option to leave a feedback after the call. In the first question alone, as soon as I gave a negative feedback, they terminated the call immediately. They cant accept negative feedback after all. What a joke.
Steve G.
Employees will not let you check in before they are ready "it impacts their wait times"(direct quote from employee to 6 patients waiting). I had to use their check in kiosk multiple times before it would register my entry. Employees standing around chatting with a full waiting room. Overall rude, uncaring, inconsiderate Employees and terribly unorganized. Waiting 1 1/2 hours before getting routine bloodwork regardless of checking in at kiosk at 645
Irina C.
Had an appointment at 11:40am Newbury Park facility - wait 20min in the empty hall...why to bother to make an appointment? Always slow, nothing change.
Gabe T.
The morons that work at the Quest Diagnostics - Queens Middle Village 6122 Fresh Pond Rd Middle Village, NY 11379-1233 location should never be allowed to touch an individual and have their licenses taken away. They need to take advance training on social interaction. I wouldn't send a goat to this location to have blood taken. They are nasty to speak with and disrespectful and need advance training on how to take blood. Poking and prodding the arm of an 86 year old women to find a vein is inexcusable let alone painful and border line torturous. And trying to force her to drink large amounts of water because the idiot who called her self an expert doesn't know how to do her job, should be arrested. DO NOT GO TO THIS LOCATION FOR ANYTHING. THEY NEED TO CLOSE THIS LOCATION DOWN.
Shay M.
They love to take more money from people who don't make a lot in the first place. Fortune 500 company doesn't need anymore.
Debra C.
Terrible Lab company - Run from them. they are very unprofessional go to Labcorp instead
Judy
I’m writing this review from the waiting area. I’ve been here over 3 hours. I had an appointment at a different location I was not aware of that until I arrived. I joined the waitlist and am still waiting. Their system should alert people if the possibility of having to spend the entire day in the lobby waiting. No human interaction Both in the lobby and on phone. Horrible. Will try to never use quest again
Susan
Had a dna test. If what I am reading here, they sell to your ins co? Had one dna done years ago in meds I can take, doc could not read, they did not get billed. In 2003 had bloodwork done, said my testosterone was fine. I am a female. Still looking for them, can’t find them! Lol. This is a joke! If bill comes, it’s going to FTC and Insurance commissioner. How the heck are they allowed. Plus doctors use them ???? So much do no harm!!
