Quest DiagnosticsReviews of questdiagnostics.com

1. Didn't do all the tests ordered 2. Phone is disconnected 3. Won't let you pick the lab location that's best 4. log in process very difficult

tl/dr: Don't go here. I have never gone out of my way to leave a negative review on anything. But I highly recommend staying away from here. * They will place "Walk-Ins Welcome!" sign before promptly telling you that you must make an appointment * Their website will not allow you to enter a "Reason for Visit", and then when you show up, they demand a reason for visit be entered online. * I was not able to access my account, and then was unable to reset my own password without calling customer support. * Spent over an hour on hold in customer support, after being told I'd be able to enter my phone number for a callback. * You will be bounced around customer support for a very long time.

I had an appt. for May 23, 2024 At SE 17 St, Ft Lauderdale The appt was confirmed by an email from Quest. I arrived early but the kiosk showed no appt. They said I could check in as a walk in and wait about an hour. I was there and reluctantly agreed. During the check in the kiosk loses connectivity and would not work. I gave up. Upon leaving, I called my primary who said they could draw the blood. They sent the blood to Quest ( a simple PSA test). It has now been 6 days and still no results. Quest sucks.

Remodeled location. No one available at the location to speak with about anything! It's just a stabbing station at this point and they want to take a credit card at the time of care? That is what insurance is for. I hit every possible deductible for this year and they said they needed to approved $100 on my card. I allowed it and low and behold I received an email saying it was hit for $250. I showed the tech and she said...it said $100. It's whatever. I guess I had to pay to be stuck twice because after 54 years of having these veins they apparently know them better. DO NOT RECOMMEND!

The branch I visited was in Oceanside CA. The service was beyond terrible. The company doesn't have a human to talk to by phone or upon arrival to office. Save yourself a lot of frustration and use another company.

Very sad lab. They do not report the results so that patients that depend on their lab results can react to try to fix their condition. The doctor still had pending labs so they don't even know what the heck is going on. They don't hire enough people to do the labs and even if you have an appointment, you have to wait an hour or two and sometimes three. They really need to do some quality control. This is a shame. I am speaking for a transplant patient that has complications that need attention immediately. This lab is a joke!

I had a scheduled appointment on April 19th, and was in the earlier much earlier and stopped in hoping to have blood drawn. I signed in and was one of 3 patients there. I was ignored by the 3 techs and patients who came after me were taken & left. I was alone in waiting room and no scheduled appts for more than 20 mins, and continued to be ignored even after asking 3 times because my appt was over an hour plus later.. Techs are very rude and my wife & neighbor also have the same type of treatment. We are switching to Lab Corp which is further from our home. Other Quest sites were great.

I was at Quest Diagnistic yesterday at 15 street in Plano , guy was rude he pretty much said if don’t give my credit card to to add on file he will not give me services, it’s like holding hostage this is not away to conduct business there should be a better way to communicate it .