Quest DiagnosticsReviews of questdiagnostics.com

Terrible staff , very rude people . I’ve done my bloodwork on 6/17/24. Today is 6/20/24 still no results and you can’t really contact them . Save your time and money don’t go there

Schedule an appointment with quest for a lab work, showed up and input my demographic only to discovered that there is no schedule appointment for me. No one would listen to my concerns.

Code of ethics for reviewers? What about code of ethics for your employees in Lima, Pennsylvania? I went for a blood draw and the woman who drew my blood didn't swap my vein, didn't ask which arm I prefer and stuck a needle with such force that I still have a blue/green mark on the injection site a few weeks later. Please re-train staff in that location and teach them culture of Customer Service or don't hire sadists.

Made appt. Asked for text. Came into office when texted. Waited a half hour. Never called my name. Said they did. Liars. I was sitting there the whole time. Go to LabCorp. Much better. Quest sucks.

Lost one of my lab orders entirely. Their customer service continually blew me off and shifted blame. Will be using Labcorp from now on.

The worst app ever!!

the billing system is a scam/. thebill amount changes. they don't send you thwe bill code. than you have to goo through the impossible phone to get it. rep unhelpful. can't bill online withut it. very incometent. rude! billing. has a data breech already. thius place should be shut down. poor techs, no knows anything. i never get a bilkling number! incompetent!

I have an adult son who is somewhat delayed in handling his own affairs because of a lengthy medical history, and I am his caregiver. I made him an appointment for lab work at 2:40 today in Tomball at the Medical Complex Dr location. The tech who called us back was RUDE from the onset because myself and my ten year old had followed my son to the draw room. Schools out and 10 year old children aren’t capable of, nor of legal age to be left unattended. She looks my ten year old up and down very nastily then proceeds to say that the room is small. Just like that, the room is small. So I spoke up and explained that the reason for our accompanying him is to present her with the insurance information that is often required. She hastily pulls up insurance information on the computer that is not correct in the order it should be. She questioned my understanding of what order or how his insurance should be billed. I had to explain myself TWICE before she understood what I was talking about. She then proceeded to ask for the correct card in order that it should’ve been in the computer. After the correct information was in the computer, I left the draw room. I’ve never had such a negative experience with a tech at this facility before. I never wantto have an encounter with her or someone like her again. Sensitivity training should always be taught and enforced. Not everyone, nor everything is as it seem or should be.