Quest DiagnosticsReviews of questdiagnostics.com

Terrible. Long wait for every step as you get passed around. Answers tend to be non-informative then you are disconnected. Pathetic for such a large company.

we went for physical late last year(2023) and my physical didn't cover Vitamin D test whcih we didnt ask for 1. We never complained of any issues related to vitamin D 2. Doctor prescribed Vitamin D test as part of my PHysical 3. My insurance company says Doctor should not have prescribed Vitamin D test as part of physical4. I called Doctor's office and left a message to remove this. In May 2024, i got response from Prime care billing which doesn't make any sense to me. Quest told me to settle this with Prime care and they cant do anything. Hope these charges will be removed from mine (dob 03-18-1971) and my daughter Contaced camile from quest on Nadia (prime care) on aug-15-2024. No response yet Sincerely MB

Can't call to confirm. Website mixes locations. Sign up for one, get another. I feel like a package of meat dealing with this place. Usually have to wait 20 minutes past appointment because they are over booked. Workers are nice, corporation is terrible.

Awful! Impossible to schedule an appointment within a reasonable time, walk-in process is severely flawed - waiting for 3 hours, have shown up at one of their labs with an appointment only to find a note on the door that the lab is closed due to staffing issues. The worst worst worst!!!!!!

I pass up the Lakewood Ranch location because I usually love the Ellenton one. I always give good surveys about the technicians there because they do a great job and they are so nice, but I recently had an experience at Ellenton Quest Lab that left me quite disappointed. I am writing to formally complain about the behavior of Denise on 8/16/24 at 8:50 am. I went in for a routine blood draw and a cortisol test was included. I had gotten up at 8:15 am (which needed to be within 1 hour of awakening), took a 20-minute drive over, checked in on time and waited in the waiting room. I got called back about 9 am by Denise and she started to type my lab requisition into the computer. I tried to make small talk about how her day was going and she immediately said that I couldn't do the cortisol test because it was past 9 am. I replied that it was only 9:03 am and she very hatefully said that I should have made the appointment earlier in the morning. I did say "whatever, just don't do the cortisol test then". I said it calmly, didn't yell nor curse but she said that she didn't like my attitude and that she would have to get someone else to take me over and that I would have to sit back out in the waiting room for them to be available. I am a pharmacist and I work with the general public a lot and I know how hateful the general public can be, but I was far from being rude. Denise was extremely unprofessional, displaying a rude and inconsiderate attitude. She definitely did not handle the situation with care and respect expected in a professional setting. I believe this kind of behavior is unacceptable in a professional environment and it does not reflect well on Quest Diagnostics. I hope this matter can be addressed promptly to prevent future occurrences. I will never go back to this location.

Arrived 5 mins before my appointment at 7.10 am decaffed and hungry. Found the tech outside the building with 3 other patients. She had no keys to the building....not her fault. waited for 10 mins then had to leave because I knew even if she got in I still had to wait behind the others making me late for work. Seems like shoddy planning on managements part. Looking to get bloodwork elsewhere.

by going to jail or the company should be shut down. they let me wait for an hour , ahead a me was a cancer patient falling off the floor who waited more than me. inhuman. they did not care. I know they may be too big to fail but someone should just red tag this place.

Their computer system and software are of substandard quality. The electronically sent orders are not received by their system. Their website is poorly designed and doesn't function well. In particular, one cannot schedule a test via their website form a computer that runs Linux operating system. One can pick up any date next month or later and after filling our all the required boxes the reply is always "the time and date selected are not available anymore". In order for them to improve the above, they would have to fire the company that has developed, installed and maintained their hopeless software and hire another one that knows how to do the job.