Quest DiagnosticsReviews of questdiagnostics.com

Quest diagnostic balance bills all patients and does not honor cash prices that are on their website. and if you file through insurance, they charge you more. I am a healthcare provider and can not believe they are treating my patients like this. 700 bill for basic labs. All physicians please send your business elsewhere. Explained to by Julie, Jennifer, Gustavo the situation and no adjustments can be made. Quest karma comes around and many physicians and patients will be sending their business elsewhere.

Quest is completely incompetent with their billing. They were paid nearly $3000 by my insurance company and covered everything except $49 of my bill. Then for 7 months I keep getting a $3000 bill from Quest. I have called 6 times now and my insurance company has also called. I've sent my EOB to the customer service people at Quest (after being asked to on one of my multiple phone calls to them) and whoever is getting the emails just doesn't do their job. I'll be reporting Quest to the BBB for fraudulent billing practices. They have been paid and its proven in my EOB. They are attempting to get double paid by also billing me. When I call all I get is a person that says they will take care of it and then they just don't. Completely incompetent company.

I had a 1 pm appointment and the woman said she never received the order from my doctor which I know was wrong I dont think she checked fax machine I had docotor resend and I tried to tell the woman and she YELLED at me saying the woman you had has left you have to rec=schedule .I wasted alomost 3 hours .I will avoid this place like the Plague . Extremely rude and thats being nice . Avoid this place

I really wish they were more human friendly, after all, they are dealing with humans. They obviously are not hiring enough personnel, and if they are, they are not scheduling them when demand requires. I don’t know if this has to do with the CEO wanting to make as much money as possible or just poor management. I made my appointment, and mistakenly thought it was 7:50 AM, but when I checked in at 6:30 AM, it was actually 9:50 AM. I know, my error. When a phlebotomist came out at 7:55 AM, I asked if they could take me early because of the error. He then said no, we will take walk-ins before we take appointments even though you checked in at 6:30 AM and have been waiting here all of that time, you will have to wait until your appointment time. I get it, if I didn’t have an additional two hours to wait however, I did have an additional two hours to wait and there were approximately eight people on the standby or walk in list. I then asked him if at 6:30 when I checked in if I had put in Walk in, would I have gotten in earlier? He said yes, because they hit a button that says next, and the technology gives them the next person to pull blood from. So, even though I had an appointment and had checked in very early, I would have to wait proximately four hours to get my blood drawn. This shows the inflexibility of their current system. They no longer have humans in charge, and prefer to let technology be the villain. If I have the choice to go anywhere other than quest diagnostic to get my blood drawn, I will do it. It is not worth the hassle. Yes, they make it very easy to check in but if you have any alteration in your day or emergency come up there is no flexibility in their schedule for you as a human. If you are not there when they call you, they will pass you over. There is no flexibility for you as a human. Perhaps they should have more humans in charge.

I went on there websie!!! Labor day = 630-1300.. went all the way down and cloed

place is rude and doesn't care to help. I lost a job because the Latina and African American woman refused to take legal documents stamped and approved by the government. With a date as well. I was a homeless vet, that had issues getting my physical ID mailed. When I figure out the names, I will be pressing charges. I don't know why the Afro-American woman had such a nasty attitude towards me but wanted to treat others better.

I know the lab is busy, but my father does not have an email, he is hard of hearing and his vision is not the greatest. He had the local senior bus drop him off at 8:00am in the morning, without the appointment he was told they would work him in. He was there until noon when he was told that he should make an appointment, another patient there assisted him as he continued to wait. When it was finally his turn at 1:00pm, he was told the test could only be ran in the morning. Very frustrating when he had not eaten anything that day. I have now made his appointment so hopefully he will be able to be taken care of. If we had a choice we would never choose this lab. And why have walk ins welcome on the door if that is not the case.

Quest Labs in Santa Fe , NM lost 5 lab orders, 2 blood samples, have shortened my life by one month cause I can not start treatment without lab results. Lots of communication with Quest by myself and doctors office to try and get them to stop losing a screwing stuff up, but they still continued. THIS IS THE MOST INCOMPOTNET LAB EVER, MY DOCTORS OFFICE SAYS THEY ARE THE MOST MESSED UP MEDICAL SERVICE THEY HAVE EVER DEALT WITH, AND READ REVIEWS EVERYWHERE. THEY HURT MANY PATIENTS THROUGH GROSS INCOMPOTENCY AND A TERRIBLE CORPORATE ORGANIZATION.