Quest DiagnosticsReviews of questdiagnostics.com

Website sucks.

These people can't find their ass with both hands. ridiculous wait time (when you have an appt!), nobody there to talk to, automated system is a joke. go somewhere else!!

Testing results don’t come in within the time they quoted. It’s been two weeks for a basic lipid panel. Calling them takes forever, no one has any answers - it’s the same old duplicate response from everyone. I was supposed to get a call back from customer service after they did more investigating and I did not get a call back. Obviously she was just humoring me. When calling the lab I had my test done at, no one answers and voicemail is full. I’ll be using Lab Corp next time for sure.

I wish there was an option to rate it 0. I am a college student that had some routine tests, wasn’t told about the costs at all. My bill for 3 simple tests came to about $600. They are predatory and price gouging. Im already struggling financially and this put the nail in the coffin.

I’ve had a highly disappointing experience at Quest Diagnostics on 840 Willow St in San Jose, CA. Despite having an appointment this morning, their internet was down, which marked the third time I’ve had to return for a simple blood test. Walk-ins in most of the locations are a joke and poorly managed. To make matters worse, the staff at the Willow center was rude and seemed indifferent to patient care, which is unacceptable. Due to this poor service and the unprofessional atmosphere, I’ll be taking my business elsewhere—most likely to Good Samaritan Hospital or Valley Medical. I strongly urge others to be cautious when considering Quest for their medical needs. Their service and culture leave much to be desired.

Have gone to Quest Diagnostic's for years, I went on line to make an appointment and at the end there was no confirm or exit button. On the side of the appointment all my information was there. I looked everywhere backed out and did it three more times and waited for a confirmation that I always received other times before this, maybe last year. I went the next morning thinking maybe this was a new system and when I want to the keyoush it said no appointment was made. I knocked on the door and woman came out and I said I could not find a confirm button, she said there is a button up top or on the bottom, I said there was nothing, she said everyone uses it, you didn't do something right. I said your next appointment for walk in is 2 hours away, she said did you accept it, I said no, I'm not waiting for 2 hours. I put in a appointment, what was I suppose to do, nothing there for me to confirm. My ride to Quest was 18 miles one way. I said I will go to Labcorp, she said, GO TO LABCOR, HAHAHHAHA. Went to Labcorp, right after that and they took me in fifteen minutes without an appointment. Never again with Quest Diagnostic, I had been going to them for over 18 years and it came down to this, I came home tried it again and no where was there anything to hit to leave or confirm. It's not me.

I went there for the walk-in, which they stated they support. After waiting for 1+ hours, I have not seen progress. They should have allocated 10 to 20% for the walk ins, but they clearly stated all customers in the queue empty before they take me which could be forever. I made an Aptt and came back again next day, but this time the system did not show me on the list.

Horrible triage and wait. Been almost 90 minutes at the Herndon location and still haven’t been seen. Ridiculously slow. Update: Once seen the techs were wonderful! Kind, careful, and competent. Just understaffed.